Hi Amber,

We take feedback like this very seriously, however we cannot currently locate any order, message, or record under this name.

We respond to all customer enquiries and orders placed through our website and TikTok Shop are processed and dispatched within our stated timeframes. If something has gone wrong, we would absolutely want the opportunity to investigate and resolve it quickly.

Please could you contact us directly with your order number and the name/email used for the purchase so we can locate the order and look into this immediately. At the moment, without any order details, we are unable to verify or assist with the issue you’ve described.

We look forward to hearing from you so we can get this clarified.

— Duel Autocare