Utterly useless with very poor customer care
I bought 5 solid core oak veneered doors. Only 2 matched the image in the catalog the other three were completely different looking as well as being manufactured differently too. They also supplied the wrong coloured lock barrel for a toilet door, black barrel and know with brushed steel. They fobbed me off with “as these doors are made with real wood and no two trees are the same no two doors are the same”. Nonsense the three doors look like carbon copies and the other two look exactly like the catalog picture. I think I got two old stock doors and three new stock or vice versa, which they wouldn’t acknowledge. compensate or change! PATHETIC so looking at previous reviews it would seem I should have expected this company not to be able to supply any doors that look the same. Clearly either using a mix of suppliers/mix of old and new stock/ have a mix of doors manufactured differently. I sent photos of the proof but they would listen, very very poor
Vibrant Doors からの回答
We're sorry to hear that you're unhappy with the doors you have received.
The doors you have purchased are a real oak veneer, which as this is a natural timber there will be variations in colour and grain, unfortunately this is unavoidable with real timber products as no two pieces will ever be the same.
From the images you’ve provided, the differences appear to be natural variations in the veneer. Some doors may show more pronounced grain patterns, particularly those cut from sections closer to the centre of the tree.