⭐ 1 Star – Extremely Distressing Experience

I had a very poor and upsetting experience with this locksmith service and feel it’s important to warn others.

When I first contacted the company at around 6:30pm, I was quoted a standard call-out charge. This was not out of hours, so I expected transparent and fair pricing. However, when the engineer arrived, the situation quickly became concerning. He said he needed to drill both my PVC door and my front door, and throughout the process he kept adding extra charges with little explanation – for opening the door, drilling the lock, and fitting a new lock.

At one point I was quoted **£1,100**, which I found completely shocking. I was alone at home with my two young children and felt under a huge amount of pressure. The situation felt very uncomfortable and intimidating, and it honestly felt like I was being taken advantage of during a stressful situation.

When I managed to get my husband on the phone, he advised me to leave one of the doors unfixed because of the excessive cost. The engineer then suddenly reduced the price to **£860.40**, which I still felt was extremely high. I also felt pressured to pay because I was told that if I didn’t pay, the work he had already done – including the door handle he had just fixed – would be taken off again.

The following morning, the same engineer called claiming I had not paid the invoice. I immediately sent him proof of payment. Only after I said I would be contacting the company to complain did he suddenly offer to come back and fix the other door for free, which raised serious concerns for me.

When I returned home after the school run and closed the red front door, I realised I could not open it from the outside. Only half of the latch had been removed, which meant that once the door shut it locked with no way of opening it from the outside. This left the door in a worse and unusable condition than before.

To make matters worse, the engineer also left metal fragments and debris across the entrance area. With two young children in the house, this was a serious safety concern and I had to clean up the mess myself.

Overall this was a very distressing and unprofessional experience. I felt pressured, overcharged, and left with unsafe workmanship. I would not recommend this company.