I sent my Rolex to LWR using their prepaid and insured mailing service and was kept updated throughout the process. They stuck to their initial quote and the watch was returned to me via DHL courier in a secure transit case and in perfect working order and condition. The timescale was over Christmas which extended the servicing -

Watch received at LWR - 5th Nov 2025
Quote received and paid - 14th Nov 2025
Watch received back - 11th March 2025

This was in line with the quoted timescales and whilst the watch was away for some time, it was what I was expecting so no surprises.