Don’t swallow the advertising
Firstly, my food was delivered to the wrong address, not once but three times! Secondly, having given me the chance to change the menu, Jane plan sent other meals claiming shortage of stock. Thirdly, it is almost impossible to get any help from their customer support, e-mail is obviously bot led and phoning is just pointless. And finally the meals - not really delicious, just about edible. I didn’t lose weight, just hope.
Jane Plan からの回答
Hi Martin,
Thank you for sharing your feedback. We’re very sorry to hear about the issues you experienced with your deliveries and menu changes – this is certainly not the standard we aim to provide. We understand how frustrating it must have been to receive the wrong address multiple times and to have your menu affected by stock shortages.
A member of our team assisted you with these issues on Friday, but please do get in touch at hello@janeplan.com if you have any further questions or concerns. Our team is always happy to help and provide support where needed.
We also want to reassure you that our meals are designed to be both nutritious and enjoyable, and if you’d like, our registered nutritionists can offer personalised advice on meal choices to help you get the best results from the plan. You can book a call by emailing hello@janeplan.com.
Thank you again for your feedback – we appreciate your honesty and hope we can support you better moving forward.
Best wishes,
Jane Plan