Jane Plan レビュー 4,892

Jane Plan からの回答

2時間前

Hi Darren,

Thank you for your feedback, and we’re really sorry to hear about your experience with your first order.

On the rare occasion that a meal is out of stock, we may substitute it with an alternative of similar nutritional value. However, we completely understand that the spicy options you received weren’t suitable for you, and we’re very sorry for the inconvenience caused.

Please do get in touch with our member support team at hello@janeplan.com, and we’ll be more than happy to arrange a suitable replacement for you.

Best wishes,
Jane Plan

Jane Plan からの回答

2時間前

Hi Keith,

Thank you for taking the time to share your feedback.

We’d like to reassure you that our plans are designed to be as flexible and transparent as possible. We offer a cancel-any-time policy with no cancellation fees. The only consideration is that our longer duration plans are discounted compared to shorter ones, so if a plan is ended early, we simply ask for the difference in price between the plan taken and the shorter duration completed. This is clearly set out in our terms and conditions, and we ensure our practices are fully compliant with UK consumer law.

We would really welcome the opportunity to look into this further and resolve your concerns. Please do contact our support team at hello@janeplan.com so we can assist you directly.

Best wishes,
Jane Plan

Jane Plan からの回答

2時間前

Hi R,

Thank you for your review — and well done on losing 4lbs in your first two weeks, that’s a fantastic start!

We’re so pleased to hear you’re feeling delighted overall. We completely understand that every meal may not be to your taste, and don’t forget you can change your menu between deliveries so your next box includes all your favourites.

We’re sorry the porridge didn’t include instructions, and your feedback is really helpful — we’ll be sure to share it with the team. If you get in touch with us at hello@janeplan.com, we’ll be happy to provide the instructions and help with any menu changes you’d like.

Best wishes,
Jane Plan

Jane Plan からの回答

3時間前

Hi Me myself and I,

Thank you for your feedback — we’re really pleased to hear you’re enjoying most of the meals.

We appreciate your comments on the snacks. Our plans are designed to be nutritionally balanced, but if you’re still feeling hungry, we’d recommend adding some fruit, veg or dairy to help keep you feeling full and energised throughout the day.

If you’d like any personalised guidance, our nutritionist team would be happy to help — just drop us an email at hello@janeplan.com.

Best wishes,
Jane Plan

Jane Plan からの回答

3時間前に更新

Hi Elaine,

A huge congratulations on your amazing 2 stone weight loss since January!

We’re so pleased to hear you’re enjoying the nutritious meals and the wide variety available, as well as the flexibility to change your menu each month. It’s also wonderful to know Asha provided such great support, we'll be sure to pass on your kind words to her :)

Thank you for sharing your experience — we’re delighted to be part of your journey!

Best wishes,
Jane Plan

Jane Plan からの回答

1日前

Hi there,

Thank you for sharing your fantastic results! We’re thrilled to hear that you’ve lost over a stone and dropped a belt size in just two weeks—that’s an amazing achievement :)

Best wishes,
Jane Plan

Jane Plan からの回答

1日前

Hi Su,

Thank you for your feedback. We’re sorry to hear about your allergic reaction, but we’re glad our customer service team were able to support you throughout.

Please remember that all allergens are clearly listed on our website and on the packaging, and our team of registered nutritionists are available if you’d like any guidance in the future—just email hello@janeplan.com.

Best wishes,
Jane Plan

Jane Plan からの回答

1日前

Hi Just Me,

Thank you for sharing your experience. We’re so pleased to hear you’ve had a positive start and that our team were able to quickly resolve the issue with your first delivery :)

With over 80 meals to choose from, you can change your menu between deliveries to better suit your tastes, and if you’d ever like extra support, our team of registered nutritionists are here to help—just get in touch at hello@janeplan.com.

Best wishes,
Jane Plan

Jane Plan からの回答

1日前

Hi David,

Thank you so much for your wonderful feedback. We’re delighted to hear that Jane Plan has helped you so much with your weight loss and that you’re finding it easy to follow!

It’s great to know you’re enjoying the meals and finding them both tasty and filling—that’s exactly what we aim for.

If you have any questions, our team would be more than happy to assist—just get in touch at hello@janeplan.com.

Best wishes,
Jane Plan

Jane Plan からの回答

1日前

Hi Samantha,

We’re really sorry to hear about your experience. There is no common ingredient in Jane Plan meals that would cause sickness, although individual meals do of course contain different ingredients. All allergens are clearly displayed on our website and on the packaging, so you can check these carefully against your own requirements.

We can also confirm that all emails we’ve received have been responded to. We’d really like to resolve this for you, so please do get in touch with our member support team at hello@janeplan.com and we can look into this further as a priority. We also have a team of registered nutritionists available should you wish to discuss this in more detail.

We’re sorry to hear the plan hasn’t met your expectations, and we would welcome the opportunity to support you further.

Best wishes,
Jane Plan

Jane Plan からの回答

1日前

Hi Leanne,

Thank you for your lovely feedback. We’re so pleased to hear that you’re enjoying most of the meals and that they don’t feel like low-calorie options—that’s exactly what we aim for!

Don’t forget, you can change your menu between deliveries so your next box includes all your favourites :)

We’re sorry to hear about the issue with your Saturday delivery. While delivery is handled by our courier, we’d be more than happy to look into this for you—please do get in touch with our support team at hello@janeplan.com.

Best wishes,
Jane Plan

Jane Plan からの回答

1日前

Hi there,

Thanks for your feedback — but we think there may be some confusion. This doesn’t appear to be your first delivery, as we can see you reviewed us around a year ago and gave us 5 stars at that time.

Could you please confirm you’re referring to the correct company? We’d really like to look into this properly for you if there has been a genuine issue with your order.

Best wishes,

Jane Plan からの回答

1日前

Hi Julia,

Thank you for your feedback. We’re so pleased to hear that you’re enjoying the meals :)

If you have any questions, our team would be more than happy to assist—just get in touch at hello@janeplan.com.

Best wishes,
Jane Plan

Jane Plan からの回答

1日前

Hi Rachel,

Thank you so much for your lovely feedback. We’re delighted to hear that Fatima was able to resolve your query promptly and that you found her kind and helpful—she’ll be so pleased to hear this :)

If there’s ever anything else we can assist you with, please don’t hesitate to get in touch at hello@janeplan.com.

Best wishes,
Jane Plan

Jane Plan からの回答

2日前

Hi Angel,

Thank you for your feedback.

We’re very sorry to hear that many of the meals didn’t meet your expectations. With over 80 meals available and the option to change your menu between deliveries, we aim to give all our members plenty of variety to suit different tastes. We also offer our Swap Up service, which allows meals from a previous delivery to be swapped for new ones if they aren’t to your liking.

Regarding cancellations, we do have a cancel any time policy with no cancellation fees. The only adjustment applies if you have signed up for a longer-duration plan at a discounted rate – in that case, if you cancel early, we simply ask that you pay the difference between the longer plan price and the shorter duration completed, as explained in our terms and conditions. This ensures members receive the discounted rate fairly.

We’re very sorry for any confusion and appreciate your honest feedback.

Best wishes,
Jane Plan

Jane Plan からの回答

2日前

Hi Neil,

Congratulations on losing 1 stone in just a fortnight, that’s an incredible achievement!

We’re so pleased to hear you’re enjoying the variety of meals and are excited for next month’s menu :)

Best wishes,
Jane Plan

Jane Plan からの回答

3日前

Hi Lynn,

I’m really sorry to hear that you’ve had this experience — that’s not what we want for our customers.

On the meals, we know taste is very personal, but we do take feedback seriously and are always working to improve.

I’d also like to clarify that you can cancel your plan at any time. There’s no penalty to cancel — however, if you choose to stop early, we simply adjust the pricing so that you’ve paid the standard rate for what you’ve already received, rather than the lower rate linked to a longer-term plan.

Best wishes
Jane Plan

Jane Plan からの回答

2日前

Hi Denise,

A huge congratulations on losing 11lb in just 2 weeks, that’s an amazing achievement!

We’re so pleased to hear you’re happy with the plan and seeing such great results. Keep up the brilliant work!

Best wishes,
Jane Plan

Jane Plan からの回答

2日前

Hi Jan,

Thank you for sharing your feedback.

We’re sorry to hear the meals didn’t meet your expectations. Our plan is designed to offer convenience, variety and portion-controlled nutrition, with over 80 meals to choose from and the flexibility to swap or change your menu between deliveries. Many of our members find this combination helps them stay on track and enjoy the process.

We appreciate you taking the time to let us know your thoughts.

Best wishes,
Jane Plan

Jane Plan からの回答

2日前

Hi Dawn,

Thank you for your lovely review and the 5-stars!

We’re so pleased to hear your first delivery arrived on time and that you’ve had such great results – losing the weight again and even a little extra is a fantastic achievement.

Life (and visits from family!) can sometimes get in the way, but it’s great to hear you’ve got back on track and are seeing the plan work for you.

We hope you enjoy your next box, and we’re here to support you every step of the way.

Best wishes,
Jane Plan