Pebble Grey experience.
After many months, we finally thought we had found the bathroom mirror we wanted at a reasonable price, but when it arrived we found that it wasn't what we thought.
We contacted Pebble Grey customer service and they took me through the returns process, it took some time, return cost was up to us and the refund took some time.
All that said, their customers service was good and staff very helpful and polite.
Pebble Grey からの回答
Good morning,
Thank you for your detailed feedback. We're sorry to hear that the mirror wasn’t quite what you expected when it arrived, and we understand how disappointing that must have been after such a long search.
We do appreciate your patience with the returns process and your understanding regarding the associated costs and timing. It’s great to hear that despite this, you found our customer service team to be helpful, polite, and supportive throughout.
Your comments are really valuable and will help us continue improving both our product information and overall customer experience. Thank you again for sharing your experience.
Kind regards,
Pebble Grey