Great product and service - misleading advice

I purchased some metal Hallis Hudson poles and brackets - All excellent quality. I over ordered parts but all spares have been accepted back.

When I asked if they could be cut to size, I was told no, this was not possible. In fact HH actually confirm that they can be cut either straight, crossover or, in my case, a corner cut and I cut a neat 45 degree corner cut with a fine hacksaw to join the poles at the corner of the room.