I used a gift voucher I had received for my birthday to buy some wine from Naked Wines. The voucher did not quite cover the full amount, so I had to use my credit card to pay the small extra cost over and above the voucher value.

Only afterwards did I discover that I had apparently been signed up to an Angel Account costing £25 per month. I would never knowingly agree to an ongoing monthly subscription, particularly as I drink wine so infrequently that a case of 6 would last me about 18 months. I was therefore very unhappy to find money being taken from my account.

I have emailed customer services to complain, ask for the account to be cancelled, and request a full refund of the money taken, but no one has responded. That lack of response has made an already frustrating situation even worse.

The whole experience has felt misleading and very disappointing. I would strongly urge others to read everything extremely carefully before completing a purchase, even when simply redeeming a gift voucher.