BMW customer service is a total waste of time . They can never ever do anything when you raise an issue because all the UK dealerships are independently owned! I raised an issue where Hereford BMW offered we £50 in petrol provided I went to the dealership to get the fuel. It would have taken over 6 hours and over 160 miles and with something to eat and not forgetting wear and tear bmw couldn’t get them to send a cheque. They said it was fair to go and get the fuel!! Avoid Hereford bmw!