BMW レビュー 1,307

Went to purchase a mini and change of circumstances meant had to cancel the order after paying a deposit of thousands of pounds. I was told by the sales man that i would receive the refund within 14 days. ( NOT TRUE BMW MINI DID NOT HAVE MY BANK DETAILS) I was then told to contact BMW Mini direct. I did that and was told it would be a further 10 days to wait for my refund. To date i still have not received my deposit causing excessive stress financial hardship and anxiety as i recover from a year of serious ill illness. I feel seriously let down by this as I have spent a fortune over the years at this business.

To the attention of john cragg ceo bmw
Took my car to coventry bmw for an oil leak
The first time they charged 1500pounds to fix the leak
The second time they again charged 1500pounds to fix the leak the third time it failed mot on the oil leak
The has been with them for 5 days now still not fixed

Barrett’s bmw Canterbury Darren lies through his teeth . Says he would investigate any safety crash from them i purchased my car . Head on crash , brakes failed and airbags didn’t deploy , i needed there promised help then a week later lied to know anything about it

Listers kings Lynn on Thursday, couldn’t have wished for better service, car collected, MOT and recall issue, wonderful service as always

Collected my brand-new BMW M5, the flagship, top-of-the-range model. You can imagine the excitement… quickly followed by disappointment.

I’ve just discovered that one of the key safety features, Headlight Beam Assist, requires an additional £200 to activate… despite the hardware already being built into the car.

This feels less like premium engineering and more like something you’d expect from a budget airline charging extra for basics, not from a brand like BMW.

I’ve raised this directly, with Gary TysonSlater, Senior Customer Service Consultant and the response was that this is a BMW UK initiative, and they’re unwilling to enable it without payment.

From my perspective, adding a couple of hundred pounds to the showroom price would go completely unnoticed at this level. Asking customers to pay for a safety feature after purchase, especially one they reasonably assume is included, feels like the wrong approach.

This isn’t about the £200. It’s about principle, transparency, and how customers are treated post-sale.

#BMW #BMWM5 #CustomerExperience #AutomotiveIndustry #PremiumBrands #CustomerFirst #Transparency #CarOwnership #InnovationOrExploitation #BusinessEthics #Leadership #CustomerJourney

The bmw in Boucher Road is really friendly and they didn’t charge for the software upgrade as apple play wasn’t working properly and car was out of warranty and they fixed it for free . Good service kept me up to date with each step by telephone when my lease is up with the Volkswagen I have I’m going to bmw again as more reliable and safer on the roads as heavier many thanks Patrick

BMW customer service is a total waste of time . They can never ever do anything when you raise an issue because all the UK dealerships are independently owned! I raised an issue where Hereford BMW offered we £50 in petrol provided I went to the dealership to get the fuel. It would have taken over 6 hours and over 160 miles and with something to eat and not forgetting wear and tear bmw couldn’t get them to send a cheque. They said it was fair to go and get the fuel!! Avoid Hereford bmw!

The Synter dealer in Worcester is both the most expense, price gouging and poor customer service dealer I have ever encountered. Rude, pushy, expensive and so unhelpful.

Why can BMW UK not control their Derby dealer?
To the head of BMW UK, please call me! You have my number on your records. On 15th January they had my car in for a service and two warranty issues. Neither warranty issue was resolved. Eight weeks later and after they fobbed me off with a lets think about it they now will not return my calls. Abysmal customer service!

Left my husband and young son on the side of a 70mph trunk road which had no lights, no crash barrier, no safe place to wait in freezing temperatures. Contacted approx 10pm told 1.5 hour wait, 11.30pm husband called back and the initial person had failed to find a recovery truck so had "cancelled the call out", next person was told of the urgency, they arranged assistance by 1am. Whilst this fiasco was ongoing the police stopped on two occasions, once just before the first deadline that the car was to be moved, as support was due by 11.30pm they agreed to leave it. At around midnight they returned, this time again stressing the risk and that it must be moved asap, police present when my husband spoke to BMW again who reiterated yes will be picked up by 1am. BMW also agreed due to the high risk of physical harm to my son and husband if they remained there in sub zero temperatures that the key could be left on the seat of the car and that they could accept a lift from the police to a safe location where they could get a taxi home.

At 4am Speedy Recovery a private company contracted by BMW rang to ask for further clarity on where the car was as they couldn't find it. After providing more details we heard nothing from anyone and woke up a couple of hours later to see that the car was not outside our house as arranged. After failing to get through to BMW I called Speedy who advised me the car was in a police compound.
The compound advised that the police after waiting until 3am felt the car must be moved (and understandably as by this point it was 2 hours past the second agreed pick up time).
I raised issue with the roadside after care team who were very apologetic and advised me that BMW were recovering the car from impound, in fact they were already on their way and would recover the vehicle to our local Sytner. The car was to be fitted with a new tyre following the blow out and returned to us on Monday.

Monday morning... No sign of the car at Sytner in fact they had no knowledge of it. Contact roadside after care again and this time advised to "call the impound lot, pay all fees and then call us to recover". After much toing and froing BMW have apparently paid the fees as it was their catalogue of errors and my car is apparently on route to Sytner. I shall wait with baited breath to see if it turns up.

Word of caution take additional roadside out if you have BMW cover, we would never ever have been left in this position by the AA. We made the mistake of believing that BMW roadside would operate like Ford and other companies and just have a linked up service with one of the breakdown providers, they don't. BMW will just make a few half baked attempts to ring private recovery companies and give up. They also won't call you to advise of any updates/ issues and will have 0 priority... Small child, sub zero temps, national speed limit trunk road, no hard shoulder, no crash barrier, no way of getting to safety without crossing four lanes of traffic... No problem we'll pick you up in 6 hours by which point you may have been hit by a truck or ended up with hypothermia.

Formal complaint and probably subsequent one to the ombudsman in process, highly likely to progress to the ombudsman as the service from BMW has been a shocker so I won't hold my breath that I'll get a response to the complaint.

Dont bother speaking to customer service, 44 emails later still waiting on a call back from 4 months ago, got told I was getting a call back 72 hours ago gave them times and they broke them and now come back with a time they might call back on,
Cant wait to sell my BMW X3 tomorrow.
90% of parts are back order or no dates
Waited 4 months for 1 part if I didnt push it would still be with out my car.
Said would do a good will gesture then back out at the last minute because I'm selling the car.
Find a brand that will help you!!!!!

Went to collect my car today 9th March 2026 this should be a 5-10 minute process, in the end it took over 40 minutes to get my vehicle, she came and asked for a Mr ? who was supposed to be me but this was a different name, then nobody came back, I then asked one of the customers advisor what’s happening she went and never returned,I having to go back to reception to find what’s going on, apparently they got my name wrong then leave me in the waiting area with no care in the world, very poor

Dear Sir/Madam,

I would like to make a formal complaint regarding the behaviour of a staff member, Jon Hutchison, at the Parts Development department of BMW Loughton.

I recently 09/03/2026 @ 14:55 pm visited the store to purchase a wheel centre logo cap and was charged £18.13 for a single item. When I politely asked why the price was so high, Jon Hutchison laughed at me and said, “It’s not expensive for me.” I found this response unprofessional and disrespectful. When I asked why he was laughing and explained that my question was serious, he became aggressive.

Both he and one of his colleagues began raising their voices and shouted at me. I was told, “If you don’t like it, leave the store and don’t buy it.” I was extremely disappointed by their attitude and poor manners.

As a chauffeur who regularly drives BMW vehicles, I expected a much higher level of customer service from a BMW dealership. This experience has left a very negative impression, and I hope management will take this complaint seriously and address the behaviour of the staff involved. I will tell all of my friends and my colleagues to not use BMW Loughton as they Complety useless and unprofessional. 

Thank you for your time, and I look forward to your response.

I own a 24 plate 340d and have had several bmw cars of which I had to for the first time use the SOS button in the car, I hit a pothole at 2pmish and although run flat tyres, still caused tyre to bulge and two splits to the wire, had to get back to Kent from Gloucester. The bmw assist sent me a text within 30mins as I was in safe place, and I had the technician by 4pm, the slight delay was where I was located I had no network, so had to call them a second time. However the technician advised a space saver wouldn’t get me home the distance I had to go. He made a call to local Bmw dealership some 11 miles away, as they were due to shut within half hour he swapped wheel with space saver and took my wheel, gave me postcode told me just get there he would go ahead as then they can sort tyre and would not shut till my car was done. I got to dealership 4.40pm back on road to Kent at 5.15pm new tyre on, that tech stayed all the time until I was back on road. I have tyre insurance so can claim, the dealership gave me 10% off, I was very grateful and good thinking and plan with BMW assist tech.

Strastone BMW Leeds
⚠️ BEFORE YOU GO THERE READ THIS

The level of disrespect, lack of accountability, and the way I am being treated even when the issue is clearly their responsibility is simply unacceptable.
I genuinely believe that if BMW headquarters came to the UK and visited BMW Leeds branch,( the After Sales and Service department) , they would be shocked by how customers are being treated.
After a very horrific experience, I took my car back to be checked because I felt the previous repair had not been done properly. Been charged £450 just for a three-hour diagnostic check. Been told there was a serious issue with horn and that it needed urgent attention, and they booked me in to fix it.
When I collected the car, it had been damaged and scratched, and there was no proper apology.
Two weeks later, I am still waiting for them to schedule a repair tor the damage they caused themselves. Last Wednesday, I took the car in again to fix the horn. After two days, they said it was repaired and charged a significant amount. However, when I collected the car, the horn was still faulty.
They had told me it was 100% fixed, but it clearly wasn't. It works intermittently sometimes it works, sometimes it doesn’t
I called them and explained that the repair had failed and the manager simply told me to bring the car back. They also said that because they have no courtesy cars available until April, I would have to cover all transportation costs myself whether for a rental car, taxi, or any other transport.
In the email I received from the manager, there wasn't even an apology for the failed repair.
Instead, all the costs and inconvenience are being placed on me, even though the fault is entirely theirs. They failed to repair the car properly, failed to check it before handing it back to me, and still charged me in full.
What has happened to me at BMW Leeds is unbelievable. They even argue with me, saying
"just bring the car back and we'll fix it," while ignoring the fact that* mistakes, the failed repairs, and the damage were all caused by them.

I’d leave no stars if I could.

Right. I’d booked my BMWin at Wakefield for a starter motor recall replacement that was brought to my attention in November 25. This appointment was cancelled at short notice as they stated they had run out of stock which was a joke because they booked it in. Cut a long story short I booked it in again at Leeds branch as they was a part available. So today 27/02/26 I turned up as arranged at Leeds branch to have the starter motor fitted. Got to reception and was told unfortunately they did not have the part again as it was out of stock again. I asked the guy on reception why I was not informed of this as I’d just taken time off and my wife too. I got no plausible explanation as the least they could have done was contacted me and re arranged another appointment. So this was the second cancellation in the space of a few months. Not happy.

Sat in a hospital drop off bay, my 7 month old, £96k, X5 had a drivetrain issue, it would not start. Despite having my 82 year old Mum with me with a broken ankle, being in the way of ambulances and 100 miles from home, I waited 7 hours for recovery. Although after being quoted the wait time and waiting patiently for 6 1/2 hours, I was told that it couldn't be collected until the next day due to the car being in a car park.....as previously mentioned, it was in a drop off bay.
The call centre did not listen to me, I had to repeat the issue and the location of my car several times, even then they got it wrong. In their wisdom when trying to organise a hire car, BMW insisted the replacement had to be a BMW (I did not know this), no one had one, so I was told I couldn't get a car till the next day, despite the situation with my mum. Thankfully once I'd communicated "loudly" that I didn't care what type of car it was, the situation was sorted.
My experience fell way short of the service I thought I would receive. I think I have PTSD.

I am extremely disappointed with BMW and the way I have been treated as a customer.

For a brand that markets itself as “premium,” the reality is completely different. The level of customer service I experienced was dismissive, unhelpful, and frankly unacceptable. Communication was poor throughout, and when problems arose, no one took ownership or responsibility.

Instead of resolving the issue professionally, I was passed from department to department, given inconsistent information, and made to feel like the inconvenience was mine rather than theirs. For a company of this size and reputation, the lack of accountability is astonishing.

The most frustrating part is not just the issue itself, but how it was handled. A premium brand should stand behind its products and customers. Instead, I experienced delays, excuses, and a complete absence of meaningful support.

I would strongly advise potential customers to think carefully before purchasing from BMW. The badge may say “luxury,” but the customer experience certainly does not reflect it.

Very disappointing.

Service and professionalism from Nick Ventrone, looking after me, he was just great and not the first from him.
Just never got chance last time to write review.

Hallo,

Ik heb onlangs een grote beurt (olie, bougies en voertuiginspectie) laten uitvoeren onder mijn BMW Service Inclusive contract. De meldingen in mijn auto zijn netjes gereset, maar daar houdt de service ook direct op.
​Als klant heb ik recht op een duidelijk rapport van de voertuiginspectie(Vechile Health Check). Ik wil simpelweg weten wat de staat van mijn remmen, banden en accu enz is. Wanneer ik hierom vraag, krijg ik het vreemde antwoord dat dit "alleen in een database staat" en niet gedeeld kan worden. Dit is helaas zeer onbeschoft aangezien ik hier recht op heb.

Ik heb geen interesse in verdere contact of smoesjes van de BMW dealer in Amersfoort(Ruimtevaart) aangezien ik al 3 keer contact heb moeten
Graag zie ik een reactie tegemoet met een oplossing.