How is JLR Basingstoke ever expected to survive with such poor service and that is a generous comment. No communication at all from the service department phone, email, left messages, warranty company chasing and nothing. Took my car to them twice, the first was a terrible experience for a waterpump that took nearly a month to replace and didn't actually fix the problem, second time I had to abandon the repair and take my car elsewhere. Your charged £213+vat per hour for the pleasure. The showroom is full of staff laughing and joking but seemingly never answering the phone or emails. Never going to JLR Basingstoke again.