I purchased a Honda Lawnmower from Just Lawnmowers.co.uk in January 2025. It was a £1,400 purchase, so not a small amount of money for me. The mower arrived in good order and the delivery man was very helpful in setting it up. So far so good. However, half way through the summer season last year, the self drive function went to about half power and became almost unusable (after only 15 mows of use) - it's a heavy mower. Cut to today (March 2026) as this is the first day of needing it this year - and yes, I should have done this earlier but life got in the way - I notify Just Lawnmowers to the problem and ask for their advice/my options to get it sorted. It looked to me to be a cable that needed tightening only, so a possible cheap fix - but I'm not handy in the DIY department so would prefer a pro to deal with it. I filled out their online form and received a response from Josh Bignell quite quickly. However, it wasn't a friendly, empathetic or considerate note - just a message to essentially say that it's not their problem and that I need to take it up with my local Honda dealer - and that I need to ensure it's serviced regularly to satisfy the warranty. Zero useful help at all, and their attitude told me that they don't care about customers post sale. There was more back and fort between us re the warranty date etc. etc., but the bottom line here is, if you're considering Just Lawnmowers for a purchase, be aware that if anything goes wrong, they don't respond as you might want, expect or like. Personally, I wouldn't buy from them again.