Faulty product and installation costs
I had an illuminated bathroom cabinet from Pebble Grey installed in my bathroom 2 months ago and within that short period time the mirror door has already started to show signs of corrosion in the corners.
I requested a replacement product from the company and they did thankfully send another out promptly. What is extremely disappointing is that I paid £90 to have the cabinet installed by a professional and Pebble Grey will not cover, or even contribute towards the cost, of installing the new one, therefore I have now been left significantly out of pocket - so not happy at all.
Pebble Grey からの回答
Good morning,
Thank you for your feedback. We're very sorry to hear about the issue you experienced with the mirror cabinet.
While we’re glad we were able to arrange a replacement for you promptly, we do appreciate that installation costs are an additional expense and we understand your disappointment regarding this. Your feedback is important to us and will be passed on to our team as we continually review our policies and product quality.
We do sincerely apologise for the inconvenience caused and hope the replacement cabinet serves you well going forward.
Kind regards,
Pebble Grey