Surprised
I'd booked an eye test due to bloodshot eyes and a headache, the staff were very helpful. Unfortunately after the test, I was shown some glasses and decided to take, what seemed like, a decent offer. It was only £65 for a pair so I agreed to buy them, I didn't realise lenses etc were extra and nobody explained this, even when they told me the total price was £240!!!
Vision Express からの回答
Dear Joanna,
Thank you for taking the time to share your recent experience with us.
We’re pleased to hear that you found our team helpful during your eye test. However, we’re sorry about the confusion surrounding the pricing of your glasses. We understand how frustrating it must have been to agree to what appeared to be a £65 offer, only to later discover that additional costs for lenses and options brought the total to £240.
Our intention is always to provide clear and transparent information about all costs involved, so you can make a fully informed decision.
Your comments will be shared with the store team to help improve both communication and the overall customer experience. We truly value your feedback and hope to provide a more transparent and reassuring service on your next visit.
Kind regards,
Angelica from VE Team