Dear Reviewer,

I am genuinely sorry to hear that your recent experience did not meet the high standards we set for ourselves. We would love the chance to make things right for you. Please reach out to us directly at 0207 9303030, and we will definitely fix this for you. I would also personally look into your concerns and ensure we find a resolution as quickly as possible. We value your feedback and hope to get this sorted for you soon.

Best regards,

Ansel