Maxen Power レビュー 4,480

Maxen Power からの回答

7時間前

Hi,

Thank you so much for the thoughtful feedback! It honestly made our day to read this. I am so glad our support representative could take the stress out of your billing and help with your switch. She really does go the extra mile for everyone she talks to. Your satisfaction is our top priority.

Best regards,

Team @ Maxen

Maxen Power からの回答

7時間前

Dear Sajid Hussain,

Hi, thanks for the kind words! It is great to hear that our support representative provided such good service for you. We always try to keep things simple and helpful, so I will definitely pass your feedback along to him, and it will make his day. We are always here to help!

Best regards,

Team @ Maxen

Maxen Power からの回答

7時間前

Hi,

I was really pleased to read your review. We work hard to keep our service reliable, so it is great to know you feel confident in renewing your account with us. We are pleased to have your trust. We look forward to looking after you for another term!

Best regards,

Team @ Maxen

Maxen Power からの回答

10時間前

Hi,

I was really pleased to read your review. We know how frustrating it can be to wait on the phone, so we have worked hard to make sure we are as efficient as possible when you need us. It really means a lot to us that our support representative was able to help you. We appreciate the 'thumbs up', and we are here whenever you need anything else.

Best regards,

Team @ Maxen

Maxen Power からの回答

7時間前

Dear Reviewer,

I am sorry that you felt dissatisfied with our service. We value all feedback as it gives us a chance to improve. The service you experienced was only because of your account's financials not being updated, and I apologise for the distress this might have caused. We always want everything running smoothly for all our customers as a responsible energy provider, and we will ensure this for you, too, by addressing your concerns.

However, if you would like to talk to someone directly, you can contact your Team Manager, Mona, on 0207 9303030, and she will assist you accordingly.

Best regards,

Ansel

Maxen Power からの回答

7時間前

Dear Reviewer,

I would like to extend my apologies if you felt like your experience was not up to the mark. It makes me really sad that you felt the need to leave a negative review. Since we value all sorts of feedback, I would like to make this right for you.

I have checked our records to understand your concerns; however, we were unable to locate any details under your name. To help us assist you better, please contact us on 0207 9303030 and we will ensure your query is looked into as a priority. I will personally review your case to ensure a satisfactory resolution.

Best regards,

Ansel

Maxen Power からの回答

7時間前

Dear Reviewer,

It makes me really sad to hear that you had a negative experience. This is definitely not the level of service that we strive to achieve, and I will try my best to ensure this leads to a positive experience.

I have personally reviewed your concerns and have already been in touch with the account manager. He will be reaching out to you and addressing any concerns that you may have. Please be assured that your concerns are our utmost priority.

In the meantime, if you would prefer to discuss this directly, you can contact our Team Manager, Asan, on 0207 9303030. He will also make it his priority to address your concerns to your satisfaction.

Best regards,

Ansel

Maxen Power からの回答

10時間前

Dear Carolyn Hardman,

I am happy that we were able to help you out! Switching can be a bit of a hassle sometimes, so it is great to know that once we got past that initial miscommunication, everything has been smooth sailing for your business. Our team members are dedicated to addressing all the concerns of our customers.

Best regards,

Team @ Maxen

Maxen Power からの回答

1日前

Dear Ledia Cani,

Reading this really made our day. We always strive to give our customers the best experience possible, so hearing that we hit the mark for you means a lot to the whole team. Thank you so much for sharing your experience, and we are always here if you need anything else!

Best regards,

Team @ Maxen

Maxen Power からの回答

1日前

Dear Reviewer,

I am genuinely sorry to hear that your recent experience did not meet the high standards we set for ourselves. We would love the chance to make things right for you. Please reach out to us directly at 0207 9303030, and we will definitely fix this for you. I would also personally look into your concerns and ensure we find a resolution as quickly as possible. We value your feedback and hope to get this sorted for you soon.

Best regards,

Ansel

Maxen Power からの回答

1日前

Dear Reviewer,

Please accept my sincerest apologies for the negative experience you had with us. It makes me sad to hear that you felt let down because we always strive to provide the best service for all our customers. While we have strict protocols to follow for safety and verification processes, we never want our customers to feel frustrated by the time these essential checks can take. We followed the communication preferences provided by your solicitor, but I am sorry if this left you feeling unheard. It was never our intention to make a tough situation harder, and we really do appreciate you staying patient with us while we worked things out.

However, if you have any lingering questions or concerns about how this was handled, please do not hesitate to email us at escalations@maxenpower.com. We are committed to making this right and would value the chance to talk further.

Best regards,

Team @ Maxen

Maxen Power からの回答

1日前

Hi,

I have been looking into your concerns, and I am sincerely sorry for the trouble. I know navigating these steps can feel like a lot to deal with.

While we have to stick to certain industry rules to keep things secure, I completely get how annoying the paperwork side is. We are almost there; we just need those last few documents to finish this off. Please send them through when you can, and I will make it my priority to get this resolved for you. One of our representatives will also be reaching out to you shortly to offer assistance.

Best regards,

Ansel

Maxen Power からの回答

2日前

Dear Sugar Halo,

Thank you for the feedback! Our team reflects patience and helpfulness, as at Maxen Power, we want to give our customers a smooth and hassle-free experience. Your positive reviews keep us energised to keep providing the best service for all our customers.

Best regards,

Team @ Maxen

Maxen Power からの回答

2日前

Dear Kris Wright,

It is great to hear that the communication has been working well for you. We know how tricky it can be to manage calls around work commitments, so we are glad the team's patience has helped. I’ll make sure our records are updated for your request to keep things as smooth as possible for you in the future. All the best to everyone at Squires!

Best regards,

Team @ Maxen

Maxen Power からの回答

2日前

Dear Reviewer,

That is exactly what we like to hear! We always aim to make these interactions as smooth and stress-free as possible, so it is great to know you found the service both prompt and professional. We appreciate you choosing us to look after things for you. We are here whenever you need us.

Best regards,

Team @ Maxen

Maxen Power からの回答

2日前

Dear Mehmet Şen,

It is really good to hear that our team managed to get everything sorted for you. We know how frustrating the technical side of things can be, so I am glad their help made a difference. Positive words from our customers always give us satisfaction. We are always by your side for your energy needs.

Best regards,

Team @ Maxen

Maxen Power からの回答

4日前

Dear Reviewer

Really appreciate you sharing this, it’s great to hear that everything has been working well for your business. We always aim to keep things simple, reliable and easy to manage, so it’s good to know that’s been your experience.

Thanks again for your trust and recommendation.

Best regards,
Team @ Maxen Power

Maxen Power からの回答

4日前

Dear Lisa Graham,

It makes us glad to hear you had a positive experience with us. Getting those calls handled properly is exactly what we are here for! I will be sure to share your kind words with the rest of the team. All the best to everyone at Shaft Hair Design, and we are always just a call away!

Best regards,

Team @ Maxen

Maxen Power からの回答

4日前

Dear Reviewer,

We appreciate you bringing this to our attention. It is genuinely concerning to read about your experience, and I am sorry for the frustration this has caused. Discrimination of any kind is not tolerated here, and we are treating your feedback with the highest priority.

A formal review of this interaction is already underway with the relevant department. We are committed to making sure this is handled correctly and that our service meets the standards our customers expect. I am glad you were able to speak with another team member who could help, but we will be looking into exactly what happened during your initial conversation.

Our senior team member will be in touch with you to ensure everything is being handled correctly and to discuss your concerns further with you.

Best regards,

Team @ Maxen