Beware Europcar's rip off refuelling policy should you run out of time to refill.
We had a Sat Nav failure (interface was stuck in German language and no menu option that we found could alter it). The Sat Nav re-routed us on our airport return and we nearly missed the flight as a result. Car was returned without re-filling (we'd used 60%). The charge from Europcar was 164 Euros. Completely abusive but they hide behind their small print. I am disgusted.
Europcar からの回答
Dear Customer,
Thank you for sharing your feedback. We are truly sorry to hear about your experience and understand how stressful it must have been, especially given the circumstances around your return to the airport.
We regret the difficulties you encountered with the navigation system. This is certainly not the experience we aim to provide, and we appreciate you bringing this to our attention.
Regarding the refuelling charge, please allow us to clarify that when a vehicle is returned without being refuelled, a refuelling service fee is applied in addition to the cost of the missing fuel. These charges are outlined in the rental terms and conditions and reflect both the fuel replacement and the service required to refuel the vehicle on behalf of the customer.
We understand that, in time-sensitive situations such as yours, refuelling may not always be possible, and we are sorry if the resulting charge felt excessive. Your feedback is important to us, and we will take it into consideration as we continuously review our services and communication.
If you would like us to review your rental in more detail, please feel free to contact our Customer Service team with your reservation details here: https://www.europcar.com/en-us/contact-us
Kind regards,
Customer Service Team