Disappointing customer
I have bought boots here for years and was my go to for boots ...but not anymore ...ordered 2 pairs ... first pair ankle boots ..no lining on heel so slip up and down horrendous..but was ill when they arrived so ran out of time to return.. heading for charity bag.. ordered another pair in sale ...celtic and Co. What has happened to you quality..expensive even in sale but shabby quality...so disappointed.. you were my go to for boots
Celtic & Co からの回答
Thank you for your review, and I’m so sorry to hear how disappointed you’ve been with your recent boots. This isn’t the experience we want for our customers, and we really appreciate you letting us know.
We’d love to look into this properly for you. If you’re happy to, please email us at: support@celticandco.com, if you could send some photos so we can take a further look into this and we can pass your feedback straight to our product team. Your insight is incredibly valuable to us, and we’d really like the chance to make this right.
We hope to hear from you soon.
Kind Regards,
Celtic and Co.