Excellent customer focused service from Basia at the Trinity Leeds store.
I've had a few very negative issues with my new contact lens reward scheme. I don't want to go into any detail really, however, I was close to cancelling the agreement, but, after speaking with Basia at the Trinity Leeds store I feel I got to speak with a genuine helpful person that has hopefully managed to resolve the issues and put my faith in Boots opticians again. Big up Basia, I'm grateful you took the call.
Boots Opticians からの回答
Thank you for sharing your experience. We’re sorry to hear you’d had difficulties with your contact lens scheme, but we’re delighted that Basia was able to help resolve the issues and restore your confidence in our service. We truly appreciate your kind words and are grateful you took the time to recognise her support.