The First Direct Bank Account is the Best Bank Account I have ever Experienced and any need to solve a query is acted upon with knowledgeable Advisers, nothing is to much trouble and they IT'S lead The Championship Table by Far and Yes They ANSWER THE PHONE with in 30 to 60 SECONDS unlike Many Other Banks who take thirty minutes if you are Clever enough to press the right numbers they Suggest only to find it is incorrect. Its no Contest FIRST DIRECT AS THEIR NAME SUGGESTS COME FIRST.