first direct レビュー 37,549

Great experience

Switched current account to FD, have been kept informed every step of the way, the app is so easy to navigate and balances are presented very clearly. Would wholeheartedly recommend FD.

Mortgage agent/advisor was really helpful and explained everything in detail.

Great service from FD as always - quick, clear, real conversation with a capable human.

APP works well for me. Online and phone support has been excellent. Very happy.

I chose to switch my old account from a bank I was with for 20+ years, the incentive was good and I had heard good things about First Direct. I have always been a bit wary about switching bank accounts. From the first day I was impressed. I had to phone to iron a problem out (nothing to do with First Direct bank). The guy was very understanding and put my mind at rest. The switch was seamless. Everything I need from a bank. Great!

Switched bank to first direct hassle free kept me informed all the way .absolutely fantastic highly recommended..

Had a call from Shan in morgage department to sort my morgage rate. Lovely women and beautiful handled call by her! Very impressed

I transferred to First Direct from another bank and had a small problem that I couldn’t work out by myself. I rang them. Unbelievably not only did they answer within seconds, but they had an answer, offered to sort it out for me, did so, and all in a couple of minutes. Incredible.

Efficient and effective. Followed through with ease.

FD lauded for their first class customer service is a bit misleading. Yes they are generally quick to answer the phones but what is not mentioned is their unhelpfulness when they do.

I joined FB around four years ago, I must admit I've had no issues that being said I've never had need to contact them.

At the time of joining one of the he 'perks' was an overdraft interest free up to £250. When I joined this was not set-up but I had no need for one so it was of no concern.

Today I had to contact FB regarding a chargeback on a purchase (which they couldn't help until 30 days) and whilst there I enquired about the overdraft. I was asked all the standard questions to be told we will need to access it further and to allow 48hrs. As a customer of four years paying in £3k+ per month and never overdrawn and a good credit score I would have thought a £250 overdraft would be a formality!

I'm not one to bank hop, having been at my previous bank for 20+ year and only leaving when they closed walk in brances but I have been considering options for moving banks to one with more 'bells and whistles' online and with the joining offers currently available I think FD's lack of interest to help has made that decision for me.

Excellent service by First Direct. Telephone help line is excellent with knowledgeable operators

First class - fully explained and patient
Happy with service entirely

As expected first direct as come up with all the answers that I wanted and never let me down so if anybody is looking to move to another bank I can recommend them 👌

Works well and is easy to use. However, it has no money back arrangement and no interest on your current account which is a big negative to me

Worst bank I've ever used. Terrible customer experience, can't withdraw my own money

Switched from another bank to First Direct and I can honestly say it was very easy! No problems along the way! Would highly recommend them! 1st class! 😁

Everything changed over quickly with no problems and clear explanations of my account. Card arrived quickly and everything in order very satisfied

I have banked with First Direct for many years now, used their services and have always found that through the good days and bad they have been there for me with advice and practical support I can not recommend them highly enough.
Thank you.

Quick to respond to phone call and with a human to boot!