Dear Cab,

Thank you for taking the time to share your experience. We're sorry to hear how upsetting and frustrating this situation has been for you.

We completely understand how disappointing it must feel to be left without both your refund and your new glasses, especially after being promised a timeframe that hasn’t been met. We're also very sorry to hear that your case has been repeatedly closed, which would only add to your frustration.

We will be looking into this further, we’ve sent you a private request for more information. Once we receive your details, we’ll begin looking into the matter right away.

Please check your email inbox for more details on how we can resolve your concern. We're here to support you every step of the way, and your satisfaction remains our top priority.

Once again, we sincerely apologise and will make sure to thoroughly look into this matter for you.

Kind regards,
Angelica from VE Team