Frames
Good service but disagree with policy of having to pay £70 to fit new lenses into frames previously purchased from them or buy new cheaper quality frames.if they can fit them into new frames for £50 why the extra
Vision Express からの回答
Dear Mr Gowland,
Thank you for taking the time to share your feedback. We’re pleased to hear that you received good service; however, we’re sorry to of your concerns regarding the cost of fitting new lenses into your existing frames. We understand how this pricing difference can feel frustrating, particularly when compared to the cost of fitting lenses into new frames.
Our pricing structure reflects the additional care and adjustments often required to ensure lenses are fitted safely and meet the correct standards when using existing frames. We do, however, appreciate your feedback and recognise that this may not have been clearly explained at the time.
Your feedback is important to us, and we will ensure this is shared with the relevant team for review to help improve clarity and consistency for our customers.
Kind regards,
Angelica from VE Team