Do not believe what Sky tell you re cost of their packages
When I renewed my subscription in September 2024 I was told that Sky Cinema would be added free of charge. Whilst I did not want this part of the service, I was persuaded to add it as it was "free". I have recently discovered that I had been paying £10 per month since the renewal for a package that I do not want or use. After speaking with 5 different people over two lengthy calls I have been told that they will not take up my complaint as I am unable to prove that what I am saying is correct. Having been a Sky customer for 25 years this stinks. My current package expires i September and at that stage I think that there will be a parting of the ways. I believe that I was conned
Sky からの回答
Hi John,
Thank you for your review. I'm really sorry to read about your experience. All of this is understandably very frustrating. This isn’t the experience we want for any customer, especially after so many years with us. If you’re happy for us to review your account, we can check what’s been happening with your package and look into this further for you. Please get in touch with us directly and we’ll do our best to help.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks, Gillian