YouFibre support team poor service.
Thank you for sending an engineer after 6 weeks. You sent me uncountable emails and multiple calls from Austin.
Engineer Neil from Port Talbot identified the issue immediately. He has booked another new engineer to resolve the issue from the outside box.
Youfibre support team is quick to dodge the matter it took me 6 weeks to get an engineer on site.
Poor customer service but their engineers are really talented.
Thank you again.
P.Maruthan
YouFibre からの回答
Hi Pooj,
Thanks for sharing this, it’s great to hear Neil from Port Talbot was able to identify the issue straight away and arrange for the next engineer to resolve things. That kind of professionalism and technical skill is exactly what we want our engineers to deliver, and we’re delighted you felt supported once he was on site.
We also appreciate your honest feedback about the delays and communication. Waiting six weeks and receiving multiple emails and calls without resolution is understandably frustrating, and it’s important for us to hear this so we can keep improving the responsiveness and effectiveness of our support team.
Thanks again for your patience and for recognising the talent of our engineers.
Thanks, team YouFibre 💚
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