Horrible costumer service
Been with the Sky for more than 10 years; once moved homes took sky with us , then couple of months later received double bill - received wrong information and been charged incorrectly ; costumer service is a nightmare and soo sooo stressful....spending hours and I mean hours on a phone and you can't get to the point and sort issues.... Sky doesn't value costumers, provides wrong information on a costumer service line and not keeping their promises ( "our team going to call you next 3-5 working days -" guess if they did.... ) Just give a chance to a different Internet provider 😉... unfortunately but VERY MUCH DISAPPOINTING....
Sky からの回答
Hi,
I’m sorry to read about your experience. After being with us for over 10 years, you should never be dealing with double billing, incorrect information, or hours spent trying to get an issue resolved. You should always receive clear guidance, timely updates, and the call‑backs you’re promised - and I’m sorry this hasn’t happened.
If you still need us to look into anything specific or help get things back on track, we’re here and happy to support.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks,
Lauren