My experience with Watson Fuels has been extremely disappointing and unprofessional.

During the application process, I was contacted by a representative whose communication style was unnecessarily aggressive and unhelpful. While requesting company details is standard, the approach taken was excessive, with repeated calls asking for additional information that did not appear relevant to the application.

There is already an online application system in place, so the repeated follow-ups and inconsistent requests created unnecessary delays and frustration.

After a prolonged process, the application was declined without any clear or formal explanation. When I requested a written confirmation of the refusal via email for record purposes, this was refused. I was told that a phone call was sufficient, which is not acceptable for a business dealing with UK clients and formal applications.

This raises serious concerns about internal processes, transparency, and how new customers are treated. A business of this scale should have clear communication standards and provide proper documentation, especially when declining applications.

Based on this experience, I would strongly advise other businesses to proceed with caution and carefully review alternatives before sharing sensitive company information.