Watson Fuels レビュー 11,211

My experience with Watson Fuels has been extremely disappointing and unprofessional.

During the application process, I was contacted by a representative whose communication style was unnecessarily aggressive and unhelpful. While requesting company details is standard, the approach taken was excessive, with repeated calls asking for additional information that did not appear relevant to the application.

There is already an online application system in place, so the repeated follow-ups and inconsistent requests created unnecessary delays and frustration.

After a prolonged process, the application was declined without any clear or formal explanation. When I requested a written confirmation of the refusal via email for record purposes, this was refused. I was told that a phone call was sufficient, which is not acceptable for a business dealing with UK clients and formal applications.

This raises serious concerns about internal processes, transparency, and how new customers are treated. A business of this scale should have clear communication standards and provide proper documentation, especially when declining applications.

Based on this experience, I would strongly advise other businesses to proceed with caution and carefully review alternatives before sharing sensitive company information.

Great service and always on time

Delivers on stated date by friendly and polite drivers. Could add more call handlers as time taken to answer call is too long.

Our order was not placed by the telephone operator we spoke to. We only found out 2 weeks later when we checked again, not having heard back. We will now have to wait again for our fuel which is 3 times the price of our last delivery.

We have been a Watson customer for 30 years.
When we phoned to place an order recently we were told price was 140.9 currently but price would be charged at what ever the price was on the day.
We went to Boilerjuice and have just taken delivery of our oil at a very competitive price!
Needless to say we are considering cancelling our account with Watson's.

Carrying out what you agreed to do would help for starters. I was overcharged by £110. Your agent acknowledged this on three seperate ocassions and stated clearly what had gone wrong, yet nothing has been done. You could not give me a quote for fuel so I went elsewhere where I received a quote prior to fuel price increases. I have cancelled my direct debit and with it tank scout but this has not been actioned. It seems customer service is non-existant.

Have been a customer for many years, I understand these are difficult times with war in the gulf, but they took my order, said they would deliver and never turned up. I have tried calling them, emailing them, contacting through the website. No response no answer for last days - that is customer service? have ordered now from a different company, I am almost dry, if Watson's decide to turn up they can turn around.

An urgent order was placed and given maximum priority to minimise the time that we were without oil fired heating which occurred due to a faulty meter gauge.

Great service

Quick delivery at a competitive price. Easy to order,

Prompt service and delivery.
Downside on customer service. The delivery before last I paid for 700ltr up front but only 651ltr could be delivered. I have emailed, phoned a number of times. The last time a message said leave your contact number and they will call me back. Still waiting 5 days later.

over priced compared with other companies

A long wait time to get through to someone.I must admit the first person I spoke to was quite helpful but the 2nd , when trying to explain hung up on me. Must of been having a bad day.

Delivery was on date promised driver was efficient and courteous

delivery when told, polite drivers, helpful staff on telephone

The ordering process changed but the staff seemed unsure off what to do. While I could order online, I could not pay. Payment, in the end, proved difficult although Watson did give me 1 months credit terms. When I finally tried to pay I couldn't get through to customer support dispute 5 attempts.

EXCEPTIONALLY BAD CUSTOMER SERVICE
LEFT WITHOUT OIL AND WE HAVE HAD TO LEAVE OUR HOME

Ordered 500l at the start of the oil crisis. They said the latest it would be delivered would be on a Friday. On Friday no delivery and no explanation for why. On Monday still no delivery, however price was quoted at just over £500. We were assured this price would remain the same. On Tuesday someone rang and said it would cost £770. We said we would not pay as we had been assured a different price. They agreed to cheaper price. Wednesday a staff member came round, spent 2 minutes looking at our tank, to then drive off without delivering and without speaking to us. Rang again and they said the tank is split. We had a plumber come round who said the tank is fine. Tried to contact Watson again to dispute the damage and asked for someone to tell us where the suspected damage was. No response and still waiting for acknowledgment.

Always friendly and helpful when ordering and a great delivery service, usually within a few days.
Highly recommend.

After being a customer of yours for over 15 years I feel in the current crisis your expecting customers to place a order with you but you could not tell us the price it would cost per litre until the day before the proposed delivery date which was 8 days away , this to my mind is uneceptable .i found another supplier who was happy to disclose the price per litre and I placed my order with them. Unlikely to use Watson again

I had to wait in a queue until I my phone call was answered. When I was eventually connected the person I spoke to was helpful.