One week after two cancelled orders, I queried where my £102 refund is as I only received a refund for the first order of £12. Am told that the £102 was added as 'credit' to my Sky account.

"I understand your frustration, and you’re right. The store credit is automatically applied by the system after a cancellation, but I appreciate it’s not helpful when you no longer have active services. I’m sorry for the inconvenience this has caused, and this can be reviewed
to arrange a refund instead." 3-5 working days, I am advised.

One week after this I query where the refund is and am told there is no refund in process. I explain that I have a transcript of support telling me they had started a refund. Then I'm told there was a "technical issue".

Went through complaints and am told

"Regarding your complaint about your dissatisfaction, I'll ensure it's tagged for you. I want to clarify that there was no incorrect information or dishonesty; it was a glitch that stopped the refund."

That doesn't help me. I've been £100 down for two weeks. I shouldn't have to chase support just to find out about 'glitches' preventing me from being paid.

Complaints claim this is being processed now, and I should have it in 3-5 working days.

That's three weeks. Nearly a full month sky have withheld my money after *they* immediately cancelled an order.