Why can't we leave zero?
Had a very bad experience with them, mainly in communication, most people I spoke to, spoke very bad English, anyway I ordered a broadband package with sky sports only, didn't want all the other crap, was hard work reaching a price I was willing to pay, an installation date was given with a promise that I would receive a notification approximately 30 minutes prior to arrival, no such notification was received, he arrived, brought tools up to 1st floor flat, got all tools up, noticed there is a pull cord alarm system in the complex, not connected to any phone line as I don't have a phone line (I am in a block of 4, the three others have sky broadband) he said he couldn't do it, had to phone to find out what went wrong, was told the engineer wasn't qualified, he was in his 50's FFS, another date was given 2 weeks later for openreach to do the work, they didn't turn up although they told sky they couldn't gain access, I was in all day, I phoned AGAIN to cancel, spoke to a decent English speaker told him why I wanted to cancel, he was in accordance so, I thought that was the end, checked my bank account, they'd taken £35 pounds from my account, spent another 45 minutes on the phone today 24/03/2026 to finally get them to agree to pay back the money (although I have to wait 6-7 days)