Seth Barber

Helpful anf timely replies to queries, frames sent quickly and well packed and decent quality despite being 'good value own brand', nothing fancy. Weren't quite right for me and was able to return easily and quickly with refund processed immediately on receipt, thank you.

I just switched phone line across from another provider when the contract came to an end and I had to renew but with broadband only. I still need a landline and the option via the original provider was more costly and not as good as this. And with a faceless corporate and endless phone menu's and unhelpful info and 'support'. Phonelyt turned out to be a massive improvement on this. I hope they manage to retain the 'human touch' as they grow.

Refreshingly simple setup and process, friendly and quick to response requests for information and updates. Real, friendly knowledgeable human beings who were a pleasure to deal with whether by phone or chat!

The only hiccups came from the old provider and Phonely were very quick to sort it out.

I was able to get some lenses which my high street optician can no longer get hold of and which are the only ones I know which work for me (quite a faffy prescription). Customer support before purchases was helpful and responsive, and they were able to arrange replacement of one lense which needed adjusting to get it right, just like my high street optician does.

These guys somehow manage to combine being like a friendly local specialist 'real' shop staffed by helpful experts and a top value online store with super fast delivery. A really nice change from the anonymous giants of the online world! Used them a few times and very much recommend them.

Super helpful customer service on a few occasions now: good advice, very amenable amending orders and co-ordinating with some temporarily out of stock items. Competitive prices too.

Helpful advice, quick response, happy with product. Thanks!

Quick and helpful responses to detailed questions prior to purchase, super fast delivery then quick and helpful when I needed to solve a couple of problems during installation. Thanks!

Needed assistance getting the website to let me register. Despite a bit of an overload of calls due to the announcements around fuel prices, I got a very quick and helpful response via the Facebook page which avoided needing to wait in a logn phone queue and fixed the technical issue. Great service, thank you!

Used Hermes regularly over the past few years and have seen them go from an unreliable outfit with lost parcels, poor tracking and deserving the bad reputation to a credible, slick, good value operation. Repeatedly have good experience both sending and receiving packages and the network of drop off points is very convenient. Happy to use and to recommend.

Very busy and a right pain to get through to anyone on the phone, but helpful and friendly service once there.

Great for advice based on experience and passion, not sales twaddle. Good variety, good balance of technical vs 'dog walker market' gear, friendly, efficient, generally keen pricing.

I frequently order specialist climbing and ski mountaineering kit from Facewest. There are cheaper online shops so why go back? Because the staff are truly knowledgeable and helpful, because they tend to pick 'the right stuff' to sell, because the delivery is as quick as humanely possible, and because the loyalty scheme means you get a good discount. True online specialists with real people, not just order packers. :)