123hillbilly

Dreadful company.
Bought a LG washing machine through Frasers in June 2025. In August it decided to destroy itself whilst washing a mattress cover. When attempting to spin, the drum became unbalanced and hit both sides of the machine and the front, throwing the machine more than a metre from under the work top into the middle of the room. LG determined there was no manufacturing error - even though their appointed engineer determined the machine was a write-off- stating the damage was not covered by the guarantee.
Contacted Frasers, who refused to refund us even though the machine was not fit for purpose and just referred us back to LG.
All attempts to contact Frasers are met by a bland (AI generated?) response telling us to contact LG.

Process depends on sender and receiver understanding how system works.
Not suitable for larger parcels - check dimensions carefully

Firstly, sell excellent wine at a reasonable price
Secondly, customer service is excellent in my experience
Thirdly, the company supports small producers and in some cases rescue them.
Community of Naked Wines customers also support other charitable work organised by some wine producers.
Don’t buy wine anywhere else

Item delivered in promised timeframe (next day and in hourly slot).
Yet to unpack it

If items not collected within timeframe they are returned to the sender

The website is vague about both details of the process and what the final product is.
Wanted a Consent to Travel document notarised for which the cost is £55. However this gets you a pdf file containing the notarised document. To get a hard copy is an extra €49 for delivery in 10 - 14 days or an additional €89 for express delivery (1 - 3 days)
The process is only revealed after you have paid - required to upload ID with photo and then record a video of yourself and sign a declaration.
The emailed document arrived within an hour - actually received two emails with same document attached.
Hopefully, the digital format of the notarised Consent will be acceptable to the Barbados border clerk!
The customer service people responded quickly to answer questions - but really it was details which should have been on the website.

Item dispatched as promised and good communication for delivery. Haven’t opened product yet.
Lose star as dispatch not next day

Good choice of washing machines including the one I was looking for. Delivery following day, though you pay more for that and to choose time window.
Able to track item - though info not updated in real time.
Own delivery van with two helpful men who unpacked as requested in my order. However, they threw away a plastic sheet (sheet keeps dust entering machine through the bottom of the machine.

Liked the idea of Photobook - and product is a nice record.
Lots of options, but pricing information not set out upfront. Some options not apparent until after started "creating".
Lack of help to tell you what you can do and how - a lot of trial and error.
In the end, quite expensive for what it is - even with 50% discount.

Transaction ok
Asking me to buy add-ons multiple times so lose one star

Great river cruising in stylish boats. However, quite expensive for slightly cramped cabins.
Also, dislike their advertising which I consider tends to be misleading (but that’s not unusual these days)

Helpful guidance in booking another cruise with them.
Always easy to deal with and efficient service

Query - to amend booking handled smoothly and efficiently.
Lost one star as it was very difficult to navigate telephone menus. Hint Just say"I want to speak to someone"

Easy to identify correct door seal which was delivered promptly. Only grouse was the exorbitant cost for a lump of rubber - the postage was also expensive.
The video showing how to replace the washing machine door seal was excellent - although putting the fixing bands was not as straightforward as indicated on the video!

Correct part (hose) in stock - received within a few days. Easy transaction

The item was poorly protected and the cardboard case was squashed and damaged.

Great deal but a couple of hiccups in delivery, which maybe due to them being so busy as a result of particular offer. Staff were courteous and eventually sorted out all problems.

Usually service is good - occasionally come day later than stated

Nice product - loses star as shipping not the quickest and packaging not great.