Hi,
Thank you for taking the time to leave this feedback and pass on your kind words about the agents you spoke with on the phone. I'm really pleased to hear you were happy with her service.
I also thank you for your feedback about our tariffs. We have a range of smart tariffs designed to help our customers utilise their different technologies. Green energy and low-carbon tech are something we care deeply about as a business, and we love it when our customers have multiple different types of low-carbon tech, but it does make the queries surrounding the right tariff less straightforward and I'm sorry if this has been overwhelming to you.
Unfortunately, there is not a one-size-fits-all answer to these queries in most cases, as what works well for you with your setup and usage habits may not be the same for another customer with the same kind of technology. Our agents are well-versed in our tariffs, however and are always more than happy to help you in deciding what is right for you.
I've sent an email to give you a direct line of contact with myself. I'd really appreciate it if you could respond with any suggestions on how we can make navigating more straightforward and less overwhelming for our customers. Again, thank you for raising this, and I look forward to hearing from you!
Love & Power,
Tara
Team Leader