Unreliable company
I would give zero stars if it was available. Don't use this company. I bought a smart watch from them a few weeks ago and received it about 2 weeks ago . To date I have not been able to pair the watch to my mobile device. I sent them numerous emails (tried phoning but the same message every time ("All our agents are busy ...") but still no joy. I asked them to send me some instructions which they did but it was only a png file which I could not even read. I have also emailed to ask them for a refund and still not heard back. I only bought the watch after reading the reviews on their website. Wished I had read the trustpilot reviews first.
uk.ozerty.com からの回答
Hi Anitha,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
