Christine

Thank you for getting in touch and for taking the time to outline your concerns. We appreciate you choosing TUI for your upcoming holiday, and we understand how important it is for families to be seated together when travelling.

Following the change of aircraft operator to Aer Lingus, some elements of the flight experience are now managed directly by the airline. This includes seat allocation policies, which differ from those previously offered on TUI‑operated flights. While your package continues to include your luggage allowance and transfers, Aer Lingus does not provide complimentary standard seat selection as part of their service, and this is why a charge is applied for choosing seats in advance.

We completely understand that this may be disappointing, especially if you have previously travelled with operators who include seat selection at no extra cost. If you prefer not to pay for seats, Aer Lingus will automatically assign seats free of charge when you check in. Although we cannot guarantee that your party will be seated together, the airline does make every effort to seat families as close as possible.

Regards
TUI

Thank you for your order and taking the time to leave a review! We hope to see you as a returning customer soon.

Good afternoon Christine,

I am sorry to read your complaint. I have checked your account and cannot see any contact from you since March 2018. If you wish to and so that we can assist you, please get in touch with customer service using any of the methods found here: http://www.wowcher.co.uk/contact.html and a member of the team will be happy to help. If you already have a case number where we have been dealing with your enquiry, please reply directly to that case number rather than create a new case.

Kind regards, Erica