D G F

second recent purchase, and the first- a toilet proved to have a fault months after purchase, when finally installing it. Dealt with under the very generous guarantee process, as soon as I was able to contact them. Very helpful phone staff. Replacement on its way.

I had problems contacting them as I'd bought through B@Q, and their contact system hasn't been responding properly? Rather than using Plumbworld through a verified seller system- Buy from them Directly. much less hassle...

Great company, good quality over the very wide price range, great gifts for guys. go the extra yards to get the product to you, especially with the restrictions of 'age verification' on the doorstep.
(I had to get my passport to show Colin the driver that the white hair, moustache, and wrinkles actually Meant that I'm over 18...)

fast delivery, good price.
item arrived well packed, with clear documentation.

good quality, easy to use product.

Debenhams is not a ‘company’ it is a platform for other sellers- some of whom may be good responsible vendors, using reliable delivery companies.
Others, in my experience, are utterly appalling.
Be prepared for dozens of emails as Debenhams attempts to act as go-between. And- use PayPal so you can make a financial claim.

Most of the reviews here are in-store purchases.
Buying online has not been so positive..
The website product page didn't state that sale items had a shorter return window.
The carrier used for delivery was not reliable.
The returns process uses a 'returns portal' run by a separate contractor, and attempting to instigate a return simply comes up with a message that "The Service is no longer available in your area".
The website enquire service has not yet responded.
**update: I eventually managed to operate the returns system-. Clicking on a grey tick on a grey background in the product image? This isn’t Clark’s fault, it’s the ‘returns portal’ used by a few retailers.

Very fast processing of the order, and highly effective products. Prices are very good.

One small grumble, the wrong tool for opening the bait boxes was provided, but hardly an insurmountable problem…

M&S suppliers are getting an extra ten pairs of jeans out of the materials for sixty.
That's the only explanation I can think of when trying to buy the same style as the 'comfortable pair'.
Pissed off paying for delivery, then having to re-wrap and return.
Sorry guys, you've lost this customer.

fast service, carried out age verification automatically without the need to wait in for delivery.
Accurate and thorough description of products helps the buyer.

good price, and fast delivery.

Flight out was delayed because they had no-one to clear the previous flights luggage. Return flight delayed because they had no marshalling staff available. (found this out from cabin staff.)
No information given at any point, utterly chaotic airport systems, no signage or announcements. Passengers are expected to 'know' which queue to join and where, no queueing system for baggage/ priority boarding/ gate.

Delays meant appointments missed, mad dash to get to accommodation before it closed, more expense. I'll be patient with unavoidable problems- but at least tell me which queue to join?

Adding insult to inconvenience, Ryanair's response was to email a link to a 'dead' survey... points up how much notice they take of a complaint?
it must be hell for their cabin staff.

Clear screenshots, patient advice!

Shirt was a gift, recipient very pleased with it.
Three stars for using re-branded Hermes for delivery.

I usually like to select timber products, but I use Wickes for garden products, and general building materials, sand, cement, etc.
The prices are good, the quality is good, but most of all their delivery service is exemplary.

Not a good experience. we were looking for an electric fire as a replacement for a gas fire that was too awkward for an elderly user- first of all the fire was wrongly described on the website- 'type of heat- Convected' (its a very feeble fan heater). The fire came with a leaflet that stated 'Do not use this appliance as a primary heat source'? plugging it in I understood- a 1-2KW fire should produce useable heat?
The delivery note was from the manufacturer, not the supplier, and all their phone numbers were dead.
When we got through to the supplier, we were told that while their 'no-quibble return' applied, it would cost us £40 to return the package. When we challenged them on the 'primary heat source' question, we were told that we should have downloaded the PDF on the website that would have told us that - in addition to not allowing children to play with the fire --"This product is only suitable for well insulated spaces or occasional use
• Do not use this appliance as a primary heat source"

What else is an electric fire Actually for?


I can understand having to pay for a return if I had mis-measured a bespoke fireplace, but if an item is wrongly described, and the important detail- its only for 'occasional use' -is in a downloadable pdf this is ridiculous.
**Update: the supplier has replied, saying that they try to make the useage conditions ‘as clear as possible’. Maybe move that information out of the downloadable PDF, and into the product information?

redelivery in time for gift to be given, ring the doorbell next time if the outer door isn't open?

When they say your materials will be there in the morning, they are.
Reliable brands, very good prices, great delivery (cheaper than most for small orders too.)

Looking for a particular product, which I easilly found- but at a price much higher than I was willing to pay for organics.
I left when I realised that the member of staff wasn’t wearing a mask. (Dumfries, Loreburn Centre)

Fast delivery of high quality branded products not available anywhere else.
my only complaint is that the site isn't accepting reviews?

Huge stock, decent prices, nice discount for next time in the bag..
If you can’t find it here, it possibly doesn’t exist?

Competitive pricing, good website, fast delivery, and a wide range of stock... what’s not to like?