Charles Greenfield

My EasyJet flight U24155 on 25 June 2024 from Naples to Corfu was cancelled. I booked the flight with Trip.com booking no. 32473125892 and the Airline Booking reference was K7GSGGT. The cost including onboard baggage was £87.70. Easyjet say I have to claim a refund from Trip.com and have tried to do this online but a refund has been denied. I have also tried the online chat and the phone helpline but have not been able to speak to a human and it is impossible to try and get this refunded from your bots. Please can you provide a full refund and compensation as I was unable to get another flight to Corfu until the following day and had to book a hotel in Naples which cost me EUR152.54 (i.e. EUR148.04 for the room and EUR4.50 for the room tax (can be provided)

We booked GDHA to repair our oven and hob in Feb-24 and paid £220 upfront. We told them exactly what was wrong and they sent an engineer (allegedly to make the repairs) who arrived without all the parts. He said that we would return with the correct spares and that there was no charge for this call. They then confirmed and subsequently cancelled several time slots to make the repairs, before telling us that they couldn't source the spares (despite us telling them upfront exactly what was wrong) and then only made a £75 refund!!

I bought a used BMW330i from Cotswold BMW and I am very happy with the car. But I noticed after I took delivery that some of the standard tools supplied were missing, mainly a screwdriver. They said they would replace it but haven't done so and are now not replying to emails. Very poor service considering the car was £35k.

Really nasty outfit. Give them a wide berth. Give the very hard (and endless sell) on extra insurance, then take forever to mark additional existing (unrecorded) damage on the car. And their staff are very rude and unhelpful. Pay extra and don’t deal with these thugs.

I have been trying to get an electronic copy of my medical report for almost a month now. Their Helpline is often not answered and when they do answer, you are usually put on hold indefinitely or cut off. To avoid this I requested a call back which was promised but never happened. Once I was lucky to actually speak to someone who promised to grant online access to my account and will details to reset my password which never arrived. Also lodged a complaint via their website which has also been ignored. Totally pathetic and I won’t be using them again.

RIP OFF ARTISTS: Primus concert for 29 September 2022 cancelled yet they dont refund the booking fees?

AVOID. HOTEL NEVER HAD OUR BOOKING AND THEN WE HAVE TO PAY £220 "DESTINATION FEES" ON TOP OF £400 FOR A DOUBLE ROOM FOR TWO NIGHTS. NO MENTION OF THESE "DESTINATION FEES" UNTIL WE HAD PAID ...

Total shysters. Give you a few days notice that they are re-opening and then refuse to accept a cancellation of membership before taking another months subscription

We were significantly overcharged for poor workmanship by Aspect. The estimate provided was for 9 hours labour at £855 + VAT and £576 + VAT for materials to replace a 4m horizontal section of external sewage pipe. Actual time spent on the job was 6 hours and a detailed breakdown of the materials was not provided, but there is no way that some plastic piping and a few plastic connections and brackets could cost £576.

The horizontal sewage pipe fitted was parallel with the ground and there was no slope to ensure that the sewage can drain effectively.

When I complained the technician got very aggressive and said that he should charge me a lot more as he had spent a lot of time travelling and collecting parts etc., although I cant see that travelling time and time collecting parts should be for my account.

We purchased two tickets for £203.50 to see Santana on 27 March at the O2 in London. The show has been cancelled and Seetickets.com offered to make a refund provided I returned the tickets to them. On 13 May they emailed us to acknowledge receipt of the tickets and promised a refund in 28 days. One month later and no refund has been paid. They are also not replying to emails.

We booked a Sunsail bareboat holiday for six people in Greece for 4 to 11 July 2020 in November 2019. Total fee was £6,954 and we paid a deposit of £2,434. The balance of the booking fee of £4,520 was payable on 6 April 2020 and Sunsail were totally unreasonable and acted in a highly unethical and unfair manner. Eventhough there is very little chance of our holiday proceeding due to Covid 19, they still insisted that we pay the balance of £4,520 on 6 April. They explained that if we failed to do so our holiday would be cancelled and we would forfeit our deposit. They said we had nothing to worry about and should pay our deposit as if the holiday was cancelled and they failed to make the full refund, then the refund would be paid by ABTA. We clearly have no certainty that ABTA will pay this refund or how long this could take. ABTA is a private sector holiday insurance company who are no doubt facing massive claims at present and may well not be able to pay our refund. Given the circumstances, the response from Sunsail is totally unreasonable and highly immoral.

We purchased two tickets for £203.50 to see Santana on 27 March at the O2 in London. The show has been cancelled and Seetickets.com are not offering any refund. Seetickets have also not responded to my email complaint and it is impossible to contact them. They only have a premium 7p a minute customer service number which was not answered after more than 10 minutes

Good platform with access to a large amount of funds, research etc., but unacceptable approach to introducing new fees. We have two Child Trust Funds / Junior ISAs and Selftrade have now introduced an annual fee for the first time. At the same time they are not willing to waive the fees charged for transferring the account to other providers, which are not insignificant. Very sharp practice and totally unacceptable

Very poor service received from Thermokil Services (the company to which BBC subcontracted our bed bug heat treatment) - heat treatment did not work, they delayed extensively the follow up treatment promised and then failed to carry out a second heat treatment as they had promised.

We paid a significant amount of money for the initial bed bug treatment in May 2017 which came with a "guarantee". The initial treatment was not effective and we have been suffering with bites since early May. After many emails and calls, Thermokil finally agreed in an email of 15 September to conduct a full heat treatment of our house again. We spent a lot of time preparing for the treatment, removing all goods that could be affected by the heat treatment. On 3 October, after the treatment was meant to have been completed, the Thermokil staff responsible left a note in our house saying that they had “... re-heated 3 bedrooms and lounge”. However, it did not seem to us that a heat treatment had been undertaken:
– the house did not feel warm like the previous time,
– posters on the cupboards in our boys bedrooms had not fallen off (like they had the previous time, presumably because the blu tack is affected by the heat),
– there was no evidence that the doors of the treated rooms had been sealed (last time there were tacks left in the door frames), and
– whilst we were re-packing electronics etc. back into the bedrooms, we found some wax crayons in our boys bedrooms which we had inadvertently not removed. Presumably these should have melted?

I therefore sent an email on 4 October to clarify exactly what was done. Thermokil responded saying that “We ... heat treated remote areas that showed signs of infestation. Mainly on the large wooden bed frame. We then sprayed all areas”. It is not clear to me how you heat treat “remote areas” – either a room is heat treated or it is not? However, it is clear that Thermokil did not heat treat all the rooms again as they had promised. It would appear that Thermokil misled us as to what was actually done.

Promised some follow up treatment but frankly a waste of time. Do not waste your money with British Bed Bug Control or Thermokil Services.







We have been very patient with you conducting this follow up treatment and you then fail to undertake what you promised and try to mislead us. You also wasted a lot of our time preparing for a heat treatment that never happened. This is completely unacceptable and I want you to explain how you intend to deal with this.

We were in Croatia on holiday in August and had booked car hire through Green Motion for the second week of our holiday for £549.38. I had requested a nine seater vehicle and had arranged to collect the vehicle from Dubrovnik Airport and had provided 9h00 as the estimated time that we would need the car. I also provided my mobile phone number to bookinggroup.com (the booking agent for Green Motion), who subsequently sent me a car hire voucher showing that the car would be provided by Green Motion Care Hire whose “opening hours” at Dubrovnik Airport were 7h00-22h00. It took longer to get to the airport than expected and I arrived at the airport around 10h30 but could not find a car hire desk for Green Motion. I then walked to the car hire site on the edge of the airport grounds and could also not find Green Motion car hire at this site. I then phoned Green Motion using the number provided on the car hire voucher (at around 10h40) and was told that their driver had delivered the car to the airport at 9h00 but had since left (with the car) as I had not arrived at the scheduled time and they had not been provided with my mobile phone number. I was also told that it was now impossible for them to provide me with a car and I should make alternative plans, but that I could expect a full refund.
It was very difficult to then find an alternative car and we were only able to find a seven seater, which was a considerable inconvenience for our large group and which also cost EUR500 more than the car we had booked and fully paid for in advance. We were also never told that we had to be at the airport at 9h00 sharp and were expecting the more normal situation where you collect the car from the car hire desk at the airport and from a car hire operator who has a permanent base at the airport; which was also what appeared to be the case based on the car hire voucher that was provided.
I have since made several attempts to contact Green Motion – they are impossible to make contact with by phone, but have replied to some of my earlier emails to say that I should seek a refund from bookinggroup.com. However, bookinggroup.com have confirmed (via my credit card provider) that they have paid the rental money to Green Motion and that I should seek a refund from them. However, no reply from Green Motion...