OH SO COURTEOUS but, all the same—-shop reasonably. Don’t allow yourself to get swept in the sea of alleged wonderful prices because sometimes if it’s too good to be true —well you know the adage.
**1-888-480-8368 is Temu's CSR #
I have purchased a LOT of items from Temu. It's a definite learning curve, regarding buying from them, aka doing business with them. I started to use the word "goods" rather than items, but----I found that word to be ironic, because suffice to say----not all items they sell are worthy of being called goods.
They're not going to voluntarily inform you that, "Oh, by the way, valued customer, you need to check your orders listed in your profile for at least 30 days following purchase, because if a price adjustment (ha--gotta' love dynamic pricing, smh)is made, for you to get credit back you need to request that the difference be issued back to you, in credit.
They also aren't going to advertise the fact that they try to coax customers into writing reviews, even if it's only just 1 or 2 words, ie: Nice!! or Wow!.....& so many of the reviews are submitted by that coaxed customer almost immediately after receiving their purchased item. Now, tell me this, how can you properly review an item, if you haven't even used it yet? Stating in the review, that it "looks" good, does NOT mean you've actually tried an item, regardless of what that item actually is. Also, you want to scroll, and I mean SCROLL all the way through the reviews, because it seems that in some instances, the negative reviews, somehow find their way to the bottom, & just how many people even read the reviews, much less scroll and scroll and scroll through them to simply just skim through the wording.
I'd mentioned dynamic pricing........but really in some quite a few instances, there is no real rhyme or reason as to to price increases. A seller may have an item featured in 3 to 5 different sizes (for instance a bear paw shaped dog bed), and three different color choices. The small may be a wonderful bargain then the next size up, the medium size dog bed, may be priced HIGHER than the large dog bed. It seems that ultimately some prices are based on popular choices...they know they can attempt to charge more for something if that "something is coveted, and in demand.
To expound further.......they also do not forthrightly tell you all about everything listed in your profile......truly, how could they even take the time? People I've spoken with who have purchased from Temu, the majority of them aren't even aware, that listed, amongst the various headings in your profile info, is the section: Earn Credits and Free Gifts. And, if you do not ever bother to click on it, so as to open & explore what it means, then you're not going to be curious enough to then click on the Temu Exclusive heading. Within Temu Exclusive, if you apply & are accepted, are chances to earn discounts as well as rebate rewards offered, provided you apply for, and fulfill the requirements necessary to get you that rebate reward (such as checking in daily for 7 days in a row. With the comprehension difficulties that can arise, not only complicated by language difference, but the fact that while they're chat CSRs are located at a Phillipines call center, and while they do actually have a customer service phone number (which is 1-888-480-8368) it seems that the head offices are still, of course, in China.....and ultimately no matter how helpful their chat CSRs & their **phone CSRs can be--ultimately a final decision can end up being in the hands of their China based offices.
THE PREMISE OF THEIR REBATE REWARD OFFERED WITHING TEMU EXCLUSIVE, IS WHAT REALLY HAS ME UPSET!!!! i HAVE GONE IN CIRCLES TRYING TO GET THEM TO COMPREHEND JUST WHAT HAPPENED, BUT IT FEELS AND SEEMS AS IF THEY ARE LITERALLY AVOIDING DEALING WITH THE PROBLEM, VIA SAYING TIME & AGAIN TO ME, VIA EMAIL ESPECIALLY (A AGENT BY THE NAME OF ALEXANDER) THAT THEY can NOT find a record of what I am explaining AND RE-EXPLAINING TO THEM.
i HAVE JUST ABOUT HAD MY FILL OF THE ENTIRE COMPANY & THE WAY THAT IT SEEMS THEY CURVE THEIR CUSTOMER SERVICE AS THEY SEE FIT.
ULTIMATELY?? YOU'LL HAVE TO DECIDE FOR YOURSELF IF A LOT OF UNNEEDED BARGAINS, & A BIG PAYPAL (YES, IT'S SAFEST TO USE PAYPAL TO PAY FOR YOUR TEMU ORDERS!!) BALANCE TO PAY OFF MAKE IT ALL WORTHWHILE. DOUBLY TRUE-IS IT WORTH DEALING WITH THE TACTICS EMPLOYED BY TEMU??