Richard Jojo

Over the years I have made several very valid and fully documented complaints to the FOS and it seems just as many of you who are reviewing them, they simply are not taking into account the spirit of the Law and are hiding behind the big institutions. They certainly are on their side and I have to date only had one complaint upheld and not for PPI either. The latest complaint was a simple one and it was the way that Experian were reporting a default incorrectly. I gave them the full evidence of this and they simply ignored this totally. They sighted that they could not ask Experian to change the way they did things??? This was the very crux of the complaint. That is how blatantly Corrupt they are. They actually put it in writing to illustrate their own level of ignorance and incompetence. The person I complained to initially was the Adjudicator and then when I appealed against his Decision it went to an Ombudsman who was even more stupid and ignorant than Adjudicator. In fact he repeated word for word what Adjudicator had said. So no work was done to look at this properly.
I am now told that there is no more people I can go to in FOS to sort out this injustice. These people purport to be fair minded about all their complaints but I do not see this at all

Who is policing these incompetents who are no more than the lackeys of the boys in the City. They are being paid a lot of money for posing in London as some sort of Financial Wizards, which from what I can see they are nothing more than a bunch of no bodys doing a very bad job.
I will say this that I now challenge someone senior to phone me and discuss this case in full.
The Ref. No. of this latest episode is:1935-4630/DC/BC23

Furthermore The FOS has asked me now to edit names and any personal information that relates to the incompetents that looked at my case and cam up with the garbage ruling that they made.
I have adjusted it as appropriate.
I would be quite astounded if they complained again.

Experian is one of the most ignorant Credit Reference agencies out there.They simply do not acknowledge basic rudimentary observances from their Customers. I am after all a customer of Experian.
I was away for two months and for some reason completely overlooked a a credit card payment to Capital One. Capital One is yet another fabulously poor Company and they decided that I had gone away even though they knew all my addresses.
So in their Wisdom they called this outstanding account a default.
Once I had discovered what was going on I paid it all off and it is now settled. Every other Credit Reference Agency calls this entry in their files : Current Status: ' Settled ' However in their wisdom and their vindictive MO Experian just call it : Current Status: 'Defaulted account' and underneath it says Balance: 0. I have taken this to the FInancial Ombudsman (and they themselves are quickly becoming the darling of all the financial institutions) by never upholding logical and in the spirit of the law rulings. Instead they always favour the Institution no matter how logical an argument is put forward. The FOS themselves are not fit for purpose any longer. They decided that they could not dictate to Experian how they showed a previous default even though it was entirely different from the way other Agencies showed a default. Experian incidentally will not even allow me to put a correction on the file because they know full well that it would expose them to being a Draconian and over the top institution that goes out of its way to harm people that have done very little wrong. I am now going for the last resort and that is The FCA and let us see what they do, because the way EXPERIAN is reporting this file is just plainly wrong.
I advise everyone to check their files carefully as Experian get alot of things very wrong

Imagine that in May 2013 I rented out my property to a third party who then also took over the phone lines. In August 2017 I receive a letter from the stupid BT Residential Services, stating that I still owed £82.00 on account LC25862000. This was the first I had ever heard about it. In this letter they sate that they had passed it onto a collections agency called Lowell. I investigated and found out that indeed I did owe this money and I promptly paid it. I was told by BT that the matter would now be closed. Lowell then decide that they should now put this debt on to Call Credit Referenced agency as a default even though it was never defaulted in the first place and it was once I was informed paid immediately. Bear in mind that I still own this property and that BT could have told me about this outstanding amount at any time especially since I was also a customer of theirs at the same blinking address.
BT are at best incompetent and the people that work there are entirely stupid. Especially Gail Curry, Kay Richardson and Craig White all of whom can not explain why I was not sent a final bill at the time that a new tenant moved in. all this time no default was reported on Equifax whom the use or for that matter anywhere.
Now I am disputing the entry made by Lowell whom I will separately report onto Trust Pilot as another bunch of total stupid people with no common sense. What kind of World do we live in. I am about to report this whole sorry incident to OFCOM as well. Judging by the complaints and the poor reviews I am not holding my breath. This Company is a very poor Company that is making money by default.

I have purchased Serif Web plus 6, 7 & 8 and I carried on with what is a pretty shabby very unstable Web design product. Why because they had a decent Tech department that did try and help albeit some very gruff and rude Techies sometime answered they did try and help.

The problem with Serif it drives along with themselves in mind and not the customer and they basically do not give a damn in the Errol Flynn style.
Take it or leave it is the name of the game.

I have just discovered that there is no longer a Tech department and that you speak to instead you log onto some website and eventually you get a garbled email which is impossible to understand.

Avoid this company like the plague I have now wasted several hundred pounds in man hours and software cost for nothing .

I am switching to Wordpress immediately.
How do Serif make money?
I think it is by mistake because they are a horrible Company.

58350 L-01225
I first made a complaint to NRAM Ltd on the 9th September 2016.
Since then the following has been the Case and I had to write a letter to them on 26th July 2017, which would make it my 11th Letter and I finally made a phone call on Friday, which would be my 19th Phone call to them and I spoke to a Christine ALvey who blatantly stated that she could not help because they needed more time to resolve my complaint despite knowing it had so far taken over 11 months to resolve. She could not tell me who was handling the case or for that matter who the Managing Director of MRAM Ltd was.
I have since sent an email to UKAR head office to see if they can help and so far they have read receipted my complaint but have not replied.
I have also sent emails now to John Tattersall, Non Executive Chairman, Ian Hares their CEO and Simon Waffell the Head of Customer Relations.

1. Complaints made on 9th September 2016.
2. Further Complaints Letters made on 3rd March 2017 & 27th July 2017.
3. Our detailed Conversation on the 14th March regarding all the various Issue that seemed to be resolved by a Mr Michael Petrie. He never confirmed our conversation in writing as promised and has since ignored the whole case.
We are still extremely confused as to what has happened to our various complaints as laid out below. I am extremely disturbed that Michael Petrie who seemed to have sorted this all out on the 5th May 2017 in which he came up with some firm conclusions, it seems he has now abandoned the whole complaint.
We asked had he left the Company? If so who is looking into this complaint for us if anyone is. We are told on the 11th August by a woman Christine Alvey that he is now on Holiday having fully ignored the complaint reminder letter that we sent to their customer relations on 27th July 2017.
We are especially alarmed with regard to the 3 year extension that we asked for and we have not had any reply for this at all since we wrote to you on the 27th February 2017. This relates to a loan advance that should have coincided with the main Mortgage and was mis sold to us because the loan advance is expiring 3 years before the main mortgage expiry date. NRAM Ltd had promised to do this in May of this year and to date have not even replied to our request for it to be done.
It seems that their agenda is to play out for time so that the current extra loan 2 runs out of time even though they are obliged at some stage.

NRAM Ltd are really stretching the boundaries of their appalling Customer service and are basically hoping we will go away. We have almost given up talking to them because they are stone walling a very pertinent issue.
1. The total charges for the periods from 2007 to date that I am claiming for both accounts amount to £4,692.26. Michael Petrie on the 5th May 2017, agreed to this in principal. Where is the letter that agrees this?
2. We were also claiming the interest that has accrued caused by the erroneous allocation of payments onto the wrong accounts and overcharged Interest on Loan 2 for a total of £13,696.48 and I will advise you that Michael Petrie on the 5th May 2017, agreed to this in principal.
The payments that were made towards our Mortgages during 2009, 2010, 2011 & 2012 have not been apportioned correctly onto the right accounts. This has resulted in even further additional interest being added to the second account because it did not have the reduction towards the arrears and payments due.

This account, as admitted to me on the phone by Michael Petrie, was what was causing you a delay to replying to my original complaint that goes back to September 2016. This account also has the higher interest rate and I therefore I accuse NRAM management of going out of their way to make sure that the lower interest account got paid before the higher interest account got paid. This is called sharp practice. and will be complained about if not upheld by you, to the FOS.
NRAM Ltd have also refused to send me the correct missing statements for that period in question for reasons only they know about.

NRAM Ltd already know the real truth of this whole matter. But they have refused to give it, I say this again because Michael Petrie had made me an offer regarding this aspect on the phone on the 5th May 2017.

The estimated amount of overcharged interest, I believe to be no less than £2400. We will in due course find out the exact position and I do believe that a Michael Petrie does have the exact figures and he has gone silent or may have left the Company. He had promised to write to us and give us his detailed findings and offer on the 5th May 2017. No letter has been received.

They failed in numerous phone calls to confirm whether he would be Clarifying in detail how he had arrived at the current monthly payments.

It was explained to me by Michael Petrie on the 5th May 2017, that our request for extension of the second loan to coincide with the term of the First Loan was being looked into and that a reply to this request would be forthcoming soon. Imagine this was over 3 months ago when he told me this on the phone. The request was made to you in writing on the 27th February 2017. This is outrageous!

The fact that NRAM Ltd are not capable of sending me a correct set of statements for a period where all the problems arose between the 1st January 2007 and 31st December 2011 even though I paid for them beggar’s belief.

I will reiterate if it were not for my phone calls to you over the last the 11 months that it has taken you to look at these complaints it may well have gone on for a record even for you of 12 months and maybe more, It looks like it will reach 12 months if it is not resolved.

I wonder what the FOS would make of this.

I am also reporting this matter of your complaints procedure to the public at large on Trust Pilot so that everyone can see what type of awful people you really are.

A truly horrible Company. Steer Clear of these people they also own Bradford & Bingley as part of UKAR.
Richard Jojo

This has now been going on for 4 Months:
This Company should go into liquidation sack all the top end Management and start again. They simply have stupid people working for them. That is a fact the below emails proves this sorry Company.
Richard Jojo
Email Correspondence Start Here
Dear Sreeparna,
Further to your email below.
Today I received a Bill/Statement from you for the old estimated Meter Reading which I believe you are in the process of changing to a correct bill.
In this statement it is saying that I have promised to pay £88.11 which is the disputed old amount and that I have to pay this by the 12th August.

I do not for the life of me comprehend what kind of stupid Company that you are.

Let me make it very clear to you as follows:
1. I am waiting for the correct bill with the final meter I gave you over 3 months ago.
2. The bill for £88.11 is not the correct amount and I have now told you about this by phone and email over 13 times

Why therefore are you still demanding the old Bill?????????????

Why?

Please speak to your stupid billing who no one can get through to that they should speed up the processing of the new bill and cancel the old Bill. This is a simple thing to do.

Richard Jojo

From: SCOTTISHPOWER.COM
SCOTTISHPOWER.COM
Sent: 17 July 2017 11:58
To: Richard
Subject: From Richard Jojo

Dear Mr Jojo,
Thank you for your recent e-mail regarding your energy account.
I can see that you have contacted us on several occasions regarding the final billing and the compensation. I am sorry that the matter has still not been resolved to your satisfaction. Please accept my apologies for all the inconvenience caused in this matter. I understand the customer service experience was not up to the mark, I would definitely take this as a feedback and would pass it to the relevant team, so that it can help us improve our customer services in the future. I have reopened the complaint to investigate this and your unique complaint reference number is 8033871562.
I have assigned your complaint to our Customer Care Team who will work hard to put things right for you. They will contact you by telephone where a contact number is available to discuss your complaint but if they’re not be able to reach you, they will email you to keep you informed of progress until this matter is fully resolved to your satisfaction. Please check your e-mail inbox regularly to ensure you receive the latest updates.

Track the progress of your complaint. It’s important to us that you know what’s happening with your complaint so we’ve created an online Complaint Tracker where you can see updates, find answers to commonly asked questions and stay informed of the progress of your complaint. To view your Complaint Tracker register or login at
If you require further assistance please visit our website at alternatively you can contact us free on 0800 027 0072. We're open from 8:00am to 10:00pm Monday to Friday and 8:30am to 6:00pm Saturday. If you are calling from abroad please telephone 00(+)44 141 652 4091.
Kind regards
Sreeparna Dey
Customer Services Representative
ScottishPower
scottishpower.co.uk

-----Original Message-----
From: Richard Jojo
Date: 15.07.2017 13:29:54
To: scottishpower.com
Cc:
Subject: RE: From Richard Jojo-A/C 16045283663- 4 Station Terrace, CA13 9XL


Dear Prekcha Majhi
Thank you for your email.
I have taken note regarding the refusal to grant me any compensation for the complete waste of time that you people have been so far.

When you have raised my final bill I will gladly pay it and then I will pursue the compensation Via the Energy ombudsman.

I will also publish this ridiculous email which is stating that you will put everything on hold until 12.08.2017 so that I do not receive any more correspondence from the collection agency until the matter is resolved. I am now getting very angry with your stupidity in this instance because this matter should never have been referred to a collection agency in the first place.

So I advise you to confirm to me that you have completely removed this file from your disgusting collection agency by return email as I should not be there anyway.
It is your mistake and administration incompetence that has caused all this and right now your are implying to me that I am a financial delinquent by asking me to go for help to the National Debt Line. What nonsense is this. Remember I do not owe you a penny until the correct final bill is raised.

It has taken you over three months to get this right. So why am I still being asked to go the National Debt Line?
Listen very carefully to me guys, I do not need financial guidance, all I want is my final bill which will be a lot lower than the one you estimated and then I will pay it. The question is do you think that you yourselves have the time raise this bill before the 12th August 2017?

Your track record so far implies that you are not.

I really do think that you people at Scottish Power are not in touch with the real World.

Please now address the compensation level that I have asked for.

Inform the Collections Agency that they are not needed.

Finalise my final Bill so I can pay it.

Three things that should have been done three months ago.

Please get this sorted out quickly because to be frank I find you people ridiculous.
Richard Jojo

From: SCOTTISHPOWER.COM
SCOTTISHPOWER
Sent: 14 July 2017 08:46
To: Richard
Subject: From Richard

Dear Mr Jojo,

Thank you for your recent e-mail regarding the energy account 16045283663.

I can see that you have contacted us earlier regarding the final bill and the debit in the account. Please accept my sincere apologies for the inconvenience this has caused.

On reviewing your account, I can see that my colleague has initiated a service request for the meter readings. After we receive the confirmation we will rebill the account. I understand the amount of time it has taken to resolve your query and you want a compensation for the time spent. I am sorry but we will not be able to initiate a compensation for £500. I have put a hold in the account until 12.08.2017. So, that you do not receive any further reminders from the collection agency untill the matter is resolved. However, for any free and independent debt advice, I would request you to call our National Debtline free on 0808 808 4000.

In the meantime, if you have any questions regarding the resolution of your complaint, please visit: complaints or contact us free of charge on 0800 027 0072. We’re open Monday to Friday 8:00am - 10:00pm and Saturday 8.30am - 6:00pm. If you are calling from abroad telephone 00(+)44 141 614 0000 please note charges may apply when calling from abroad.

Kind regards
Prekcha Majhi
Customer Services Representative
ScottishPower
scottishpower.co.uk

-----Original Message-----
From: Richard Jojo
Date: 12.07.2017 11:51:20
To: Scottishpower.com
Cc:
Subject: RE: From Richard Jojo-A/C 16045283663- 4 Station Terrace, CA13 9XL


Dear Nitu,

Why was this not conveyed to me in the first place?

In your email today, whilst it goes a little way to a concrete attempt to resolve the issue of final billing, you have not confirmed that you have written to the collection agency known as Frederickson International, who are a particularly unsavoury bunch of people.



Can you by return email confirm that you have informed them that there is no more collection to be made and that my credit file is also not involved here.

Lastly please address the question of compensation that I raised.



Regards

Richard Jojo



From: SCOTTISHPOWER.COM:
SCOTTISHPOWER.COM]
Sent: 11 July 2017 15:38
To: Richard
Subject: From Richard Jojo-A/C 16045283663- 4 Station Terrace, CA13 9XL

Dear Mr Jojo,

Thank you for your recent e-mail regarding the energy account 16045283663.

I can see that you are contacting us regarding the final bill issue. Please accept my sincere apologies for the inconvenience caused due to this matter. I have registered your concerns under the unique complaint reference number 8033871562 and taken the steps below to fully resolve this issue for you.

I have checked your account and can see that we had final billed your account on estimated meter reading provided by your new supplier. As per your provided actual closing read of 58201, I have raised the dispute with your new supplier in order to amend the closing meter reading. Once we receive acceptance of your final meter readings from your new supplier, we will rebill your final account based on actual meter reading. This whole process may takes 28 days to complete.

I trust this resolves the matter for you, however, should you require further assistance please visit our website at www alternatively you can contact us free on 0800 027 0072. We're open from 8:00am to 10:00pm Monday to Friday and 8:30am to 6:00pm Saturday. If you are calling from abroad please telephone 00(+)44 141 652 4091.

Kind regards
Nitu Pattanaik
Customer Services Representative
ScottishPower
scottishpower.co.uk

-----Original Message-----
From: Richard Jojo
Date: 10.07.2017 13:23:41
To: scottishpower.com
Cc:
Subject: From Richard


COMPLAINT

Dear Sirs,
I March of this year I switched away from you because I wanted a normal
supply service with a normal customer service platform which I am sorry to say you do not have:
Firstly you ignored the fact I had switched and tried to make out that we
had entered into a new contract.

Richard Jojo

Hi everyone,
A warning needs to go out to all those who are switching away from Scottish Power, please read below the email I just sent which fully explains just how dangerous it is to deal with such a Company.
I will off course report to you with regard to how all is eventually resolved. So far it has taken just over 13 weeks from the switch date.

COMPLAINT

Dear Sirs,

I March of this year I switched away from you because I wanted a normal supply service with a normal customer service platform which I am sorry to say you do not have:

Firstly you ignored the fact I had switched and tried to make out that we had entered into a new contract.
I phoned you three times and eventually the penny dropped that you had been rumbled and that you realised I was not some stupid member of the public at large and also that I could not be intimidated. Eon to whom I switched to, confirmed all this to you.

Anyway, I then on the 30th March 2017, gave you my final Meter Reading of 58201.
Despite this you sent to me a Invoice for £88.11 dated May 25th 2017 for which you estimated my meter reading ignoring the actual meter reading I gave you on the 30th March 2017.
On receipt of this Invoice I phoned you ion May 30th 207 and explained this to you billing department and was told not to worry a new Invoice would be forth coming and to then settle the revised invoice on receipt.

I then received a letter from a collection s outfit called Fredrickson International, dated 29th June 2017, stating that I owed £95.60 and that I should arranged to pay in instalments.
I immediately phoned you again, on the 3rd July 2017, and I was passed then onto the billing for this matter to be rectified and was left hanging on the phone for 45 Minutes. I gave up and then decided to email Fredrickson explaining to them that the reality was I did not owe anything to your Company until I had received the new revised Invoice and that they should refer the matter back to you.

Despite this email To Fredrickson International, who are no more than another bunch of people with the same disgusting culture that you have, the phoned me not once but twice regarding the collection of an unlawful amount. Fredrickson are another Company who like yourselves have no understanding of how to resolve simple issues.

I would like you to now once and for all send me the correct Invoice that has the correct Final reading on it within the next 7 days.
I want you to also today write officially to Fredrickson International regarding the same and that they no longer are acting for you.

I would like to have £500 compensation for the amount of time that I have now spent regarding this matter, failing which I will refer this matter directly to small claims court if I do not receive this Compensation within 14 days from the date of this email.

This is now a complaint which is going to be posted straight onto Trust Pilot and Google Reviews. I am sure my audience will want to know how you solve this problem eventually within a given time frame seeing that it has now taken some 12 weeks for you to sort out what is a normal day to day matter.

You are a shameful company and you need to be brought into account for your behaviour so far.

Richard Jojo

AVOID VEOLIA to collect your bins.

I have to say having been in business now for some 40 years I have never com accorros a so called Transport Manager such as the one who phone me this afternoon. He phone me to complain about the fact that his Driver complained to him that we had now put shale onto what was a very muddy and uneven back yard from our shops. The fact of the matter is that we have now improved the surface. So told the transport Manger that his phone call was the height of cheek. We have been asking their depot in Manchester for the past several years about the driver returning the bin to where it came from and we have been stonewalled and ignored by Veolia about this. So the first week that a driver has found that we have changed the surface of our back yard for the better he complains. Yes the first week and we have now for the past 4 t0 5 years asked him nicely to return our bin to where it came from and for which he has ignored us. The 'easy life' comes to mind and the word not caring about the customer base also comes to mind.

Below is the email that the Transport Manager sent to me and my reply.

"Treat this as a complaint.
Dear Vikram Kachroo,
I have to say that I am astounded by your effrontery and cheek to even question us about shale on the ground.
In fact this was all done last week so today your Lazy Driver decides to complain for the first time that he has had to go over the shale.
I find this kind of nonsense from your company quite unacceptable and I am sorry to have to tell you this I find your behaviour is also very intimidatory and unacceptable to me.

I have repeatedly for the last 3 years asked this driver and any other driver to return the bins from where they came from and instead they leave it right in the middle of someone else’s drive or on the public Pavement and go on their merry way thinking this is the thing to do. I have to then receive complaints from my neighbours every two weeks and take it back to where we usually put it.
Have you heard anything from me recently? Frankly I have given up asking you to ask the drivers to bring the bin back. It is a waste of time.

Did I ask your driver to take this job. So he pulls 100 bins every day. Do you think I care you rude man.
I pay for the service which in turn pays your salary and his salary.

How dare you start to lay the blame on me about health & safety and making life difficult for your poor driver.
Start to think about the customer before your drivers.

I will not tolerate your disgusting attitude towards us because we upset your driver by putting shale on our drive.
We are upset every two weeks by your lazy driver not returning the bin.
We also have a duty of care for the mud and that was on this drive which we have now improved for everyone except your poor little driver.
Please get off your ego trip thinking that you can dictate to a customer how we should have our drive finished just because you work for a large Company.

I do not want you on site OK, the bin is in the best position now which is on my property and upsetting no one. There is nowhere else for the bin to go so I suggest you speak to your Manager and tell them this and then you take whatever action you like because we are not going to reposition the Bin.
If you do not like this contract you have with me to take the bins then by all means YOU can cancel it and we will then look elsewhere for a more willing refuse collector off our premises.

We will not be dictated to by someone who has little or no regard for their clients and puts his drivers first and the customers second.


I await your comments and whether or not you would like to continue to work with us or not.





From: @veolia.com]
Sent: 05 May 2017 16:43
To: @fleurpost.com
Subject: Fleur De Vie

Richard,

We have just spoke regarding the bins on the back of the shale that has recently been put down on the ground. I have made the call as a driver has hurt his shoulders pulling the bin across the shale which I believe has been recently laid down. We also have weighing equipment on the vehicle and the bin today weighed in at 190 kg, which is by no means light.

We have to take these situations seriously, as we have a duty of care when it comes to our drivers' health and safety. Whilst you have have said that you have pulled the bin and it was no issue for you, with respect, this is only one bin. Our drivers have to move over 100 bins per day, so doing all of that in one shift as well as driving doesn't make the job easy. Ideally I would like to visit the site to look at hat we can do in terms of the positions of the bin.


--
Regards,

This Company is poor.
Poor in every sense.. get it? They don't make any sense and yet they call themselves Paymentsense.
They are without doubt one of the worst Companies I have dealt with. They do try to make efforts but they most certainly have a very poor Customer Service Team that is badly trained. They have what is called the British Gas pass the buck mentality.
I do hope that all my several current complaints with them will all be sorted out eventually, I will let you all know.

Experian do need to start living in the real world.
The manner in which they report settled accounts that may have been in default is outrageous. I can only describe them as a vindictive and pedantic bunch of masochistic and spiteful people who do not know what it is to live in the real World. Instead they go about their business as if no one counted. Just try and dispute an item for example on a file. They will reply to you several weeks later to say that you have to go back to the creditor to dispute it further as they can take it any further. Why on earth do you yourselves not dispute it on our behalves given all the evidence that we give you.
Experian is an evil Company.

Did you know that british Gas Complaints Team can not send external emails to let their Complainants know that they are dealing with a case.
I have been waiting for several weeks to get an item that we do not owe removed from Experian. (please see the the other reviews I have made)
The Complaints handler named Philip Holgate, which I found out by phoning them has not even let me know that he is dealing with this complaint. I was told on the phone that I was sent an email to Richard@trustpilot but unfortunately it is nowhere to be seen. I explained to a man called Sanjiv that that was not my email address.
He tells me now that he is emailing Philip Holgate, so that in turn through another department that can email externally, he Philip Holgate, will let me know he is on the case.?! This has been going on for 8 weeks and still no resolve, no copy of a bill etc.
The fact is that British Gas are useless when it comes to Complaints handling especially that they are not allowed to communicate a resolve via an external email system. This Company exists in the Stone age. I am no youngster but I am absolutely keeping up with technology all the time. British Gas how do you make any money?
For goodness sake remove these items of the the credit files as they are not owed. We want compensation as well.
What a horrible Company to deal with.

Did you know that Google will not allow you to give them a review on Google.

Did you know that once your business is on Google they refuse to remove it even when you request them to do so.

Did you know that Google allow anyone with or without evidence, pictures or otherwise to review your Company even if they never visited you. Did you also know that Google never remove ant reviews if you can prove that they are false reviews.

Google should be banned from the UK and we should start using other search platforms that behave in an ethical manner.

Google are not to be trusted.
Richard Jojo

Hello everyone,

I was looking at my credit file a few weeks ago and we noticed that my file had an amount as a default for £72 alleged as outstanding or in Credit report jargon in default.
This was the first we had ever seen of this alleged so called outstanding, so we complained to Experian to enquire as to what was going on here. British Gas eventually replied to Experian that this was avalid debt and was reported as such offering no evidence or an account number or an Invoice number of the bill.
We were then invited to contact British Gas directly which we did and here we are dealing with a robot called Mogammad Isaacs a so called
Customer Service Advisor, a man as far we can see does not even answer his emails in good time or back up his statements with facts.

We replied to their email:
Dear Mr Isaacs,
First of all it did take you far too long to reply us about a bill which as far we are concerned is not outstanding and does not even exist.
It seems that this bill is an alleged bill as you have no evidence whatsoever that this bill was owed and then went into default.

I do not care that a Bill which according to you has now gone into archives, which is only according to you is only two years old and is now impossible for you to retrieve because you have archived it. So how do we know there is even a bill. Is this not a cover up for your mistake because frankly we do not believe that there is any amount outstanding as you are alleging.

I personally feel that this bill is most definitely fictitious and is a definite error from British Gas and now to cover their mistake they are stating that they can get hold of this bill because it is in an archive.

The arrogant attitude that you have shown today is astounding.

If we did owe this money why did you not send us a reminder way back in October 2013 to alert us to the fact that we had an outstanding amount with the detail of this outstanding amount which we see started as £62 exactly. How it then got to £72 is a mystery as well. What was this for because we recall at the time that we switched to a dual fuel agreement with Utility Warehouse and we asked you several times during this switch if anything was outstanding and you did not respond. So we as normal people took it that we had no amount outstanding with British Gas.

We are not so badly off that we would ignore such a small bill if indeed it was outstanding.

I think your reply and audacious comments with regards to you having no evidence of the bill and that you handed over the account in March 2014.

We need the following questions answered before we go to the Energy ombudsman and indeed report this whole bizarre situation and to make sure that every single channel of reviews gets to know what you have done to a normal non delinquent couple.
1. Where is the copy of the detail of this bill and what was it for and what is the Bill Number and address of the alleged supply?
2. Why are you stating a date of March 2014 when it is in the records of Experian the alleged amount started from the October of 2013?
3. To whom did you hand this bill over to in March 2014?
4. Why did you not attempt to send us a statement at any stage in the last few years with the details of this bill that is alleged to be outstanding?
5. If you create a situation which causes inconvenience and false declarations to a variety of Credit reference agencies then off course we have a right for compensation, I do not give a hoot about your so called consistently rubbish policies of not giving anyone compensation.
I will be demanding compensation once this matter has been properly investigated. You have not looked into this matter at all properly.

The reply you have sent today is glib, arrogant and absolutely outrageously assuming that we are stupid people,

How are you in such a job Mr Isaacs? You and your team have little or no common sense.

I await a very quick reply to this as I want desperately to escalate this matter further with the Ombudsman services for energy.
You will note that I have copied them in so that they are aware of what is happening here.

A very ridiculous answer today Mr Isaacs which I feel British Gas and you will learn to regret.

Below was the reply from British Gas who did not as you will read even bother to address whether or not this was a valid account or not.

"From: British Gas Customer Service
Sent: 08 March 2017 12:18
To: Fleur De Vie
Subject: Your reply from British Gas (KMM50382887V60538L0KM)

Dear Mrs Jojo

Thank you for the enquiry you sent, I’m sorry it’s taken me a while to get back to you about the default on your name and sorry for the troubles this may have caused.

According to Experian the default is removed only after 6 years and the account was only handed over on the 10 March 2014. I am unable remove the defaults as the bill has gone overdue. I’m unable to access any bills as it has been archived already.

Unfortunately, it is not our policy to offer compensation for distress or inconvenience experienced by our customers as both are extremely difficult to quantify. Although I sympathise with your circumstances, we have to ensure a consistent approach is followed when handling compensation claims from our customers.

Please call our Final debt team on 08000725310* to make payment at your best convenience.

If you’d like information about our complaints handling procedure you can view a copy by either going online at british gas or by getting in touch and one of our advisors will arrange to send you a copy free of charge

Please contact us should you need any help in the future and thank you for contacting British Gas.

Kind regards

Mogammad Isaacs
Customer Service Advisor

britishgas.co.uk - Looking after your world "

The only World British Gas are looking after is their own World of enraging customers with such accusations. There is simply no evidence of there being such a bill in the first place. They took over 5 weeks to reply Experian and 4 weeks for their first reply to us.

This is a company that is probably the owners of the worst Customer Services Records in the United Kingdom and that includes everyone.
They can not even find this alleged bill in their records!!

I am still waiting for a copy of the alleged bill, meanwhile it is still showing as a default with a correction on it by us on Experian.

Experian themselves have been more than useless in this scenario.
The crux of the matter is this, if you report a debt surely you must have sight of the document that is alleging this debt and on the basis that Experian do not have such a document, how can British Gas & Experian report it?

Folks if I were you keep way from British Gas, they make even BT look good.

Richard Jojo

Fleur De Vie Wrote to Google regarding a negative review from persons unknown to their business. We phoned Google and we emailed google to tell the m that we do not the people that gave us a bad review and that these people had no evidence pictures or otherwise to justify such a review. Their email replies below are exactly what the culture of the this egotistical company is about. Theys till have not replied to my request to removed altogether from the review system
We do not know these individuals as they are not our clients and we do not have their addresses. for us to take them to Court, which is what Google are asking a small business like ours to do. Instead of investigating these people who gave us a bad review with no evidence at all.
So how do we pursue someone in a court of law that we do not know. We do not know who these reviewers were or their addresses. So Google has a legal and moral duty to remove these reviews as Google themselves have no evidence that these people have a right to do a review on our Company. They never ever visited our premises so their review is false.

I am sick of Google and I am going to remove Fleur De vie entirely from your review systems and I am now going to reveal this case to Trust Pilot and any other review platforms I can get hold of. Google has to be exposed for its corrupt policies about reviews once and for all.
They are refusing to remove my company from their search engines, why? They are like bullies that do what they want.

Google have to be exposed for what they are they make the rules up as they go along. They are without doubt a Company that lacks common sense and ethics do not exist.entirely.
They have made money by mistake and luck. The owner should be put in front of a Parliamentary Committee to answer these questions I am asking them.

Fleur De Vie wrote to Google:
You have allowed unknown persons to make reviews about our Company who have never had any services from our Company.

How on earth can you justify this????????

Please can you let me know how to remove our company entirely from the Google Search engines and review systems.

I await your reply with urgency.

It is yourselves that should be pursued in court as we can prove that these people have never ever been to outré shops so how can you justify not removing these reviews."

Richard Jojo
Fleur De Vie

-----Original Message-----
From: removals
Sent: 17 February 2017 14:36
To:

Subject: Re: [8-3678000015850] Your Request to Google

Hi,

Thanks for reaching out to us!

We have received your legal request. We receive many such complaints each day; your message is in our queue, and we'll get to it as quickly as our workload permits.

Due to the large volume of requests that we experience, please note that we will only be able to provide you with a response if we determine your request may be a valid and actionable legal complaint, and we may respond with questions or requests for clarification. For more information on Google's Terms of Service, please visit

Regards,
The Google Team

From: removals
Sent: 07 March 2017 20:53
To: Fleur De Vie
Subject: RE: [8-3678000015850] Your Request to Google

Hello,

Thanks for reaching out to us.
We have received your request regarding the removal of a business listing. Please note that Google reviews are a forum for users to share both positive and negative opinions. At Google, we try to help our users find and learn about places that they are looking for in the physical world. User reviews help users learn about a business, so we do not remove reviews unless they violate our policies. We also will not be removing the entire business listing from Google Maps, nor can it be removed.

If your business received a review that you don’t agree with, we encourage you to use business owner responses to reconcile the situation with the customer. We know a negative review can be frustrating, but we believe that engaging with a customer to address his or her concerns creates the best environment for our community.
Regards,
The Google Team
________________________________________

Let me tell you we had asked for the false and corrupt review to be removed and then we asked for ourselves then toi be removed in view of their disgusting attitude towards small enterprises that are being slandered at the hands of Google. Google can not even answer our queries without lying and asking us to take these people to court when we do not have their address is remarkably lie a kangaroo state.
It beggars belief that Google actually think in this way.
They are stating above that they will not remove my business from Google and that they do not have to. This against my human rights in the UK.

GOOGLE is a bad unethical Company be warned everyone.
Fleur De Vie

Delivery quoted for my order clearly stated that 3-7 working days.
Order placed on 3rd December 2016. It is now 22nd December and they have not even given me an indication that the order is made or ready for despatch. I have sent 10 emails and all I get is a delayed answer stating that when the order is ready you can track the delivery of the item. Secondly I wanted to cancel because of the delay and they say that because it is a bespoke I can not cancel the order. which as we all know is against any trading standards. I will eventually take these people to court for their abysmal attitude to someone who paid out for goods ordered nearly three weeks ago. They simply do not care. I do think that they have been getting away with this behaviour for a long time but they picked a retailer that prides himself on customer service.
you can not phone them as they never answer the phone they are truly a company that no one should get involved with.I am also going to report the matter in its entirety to trading standards with a copy of an email that is refusing to refund my goods. Lastly in one of their emails they tell me that the 3 to 7 days is only approximate. This is not what they state on their website. DO NOT USE THIS COMPANY