英国
Evri のレビュー
I placed this order a week earlier and when I contacted Chemist Direct because it wasn't delivered they said it was because Evri lost the order! I had to place the order again which meant my discount code was out of date so you cost me more money!
Absolute disgrace!
Evri のレビュー
They couldn't even be bothered to knock the door or ring the door bell.
Evri からの回答
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Becky
ChemistDirect.co.uk のレビュー
I emailed about a problem I had with the delivery of my order but didn't even get the courtesy of a response.
ChemistDirect.co.uk からの回答
Good Morning,
Thank you for your review.
We are very sorry to learn about your experience. An email has been sent with further information.
Kind Regards,
Jodie
Evri のレビュー
Evri からの回答
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Louis
ChemistDirect.co.uk のレビュー
After being a regular customer of Chemist Direct I am appalled by their lack of customer care! They sent me an email offering a discount code but when I placed the order it was declined and customer care were very unhelpful and abrupt! They don't seem to realise there are other online suppliers who do value their customers!
ChemistDirect.co.uk からの回答
Good Afternoon Mr Davis,
Thank you for your review. I am sorry to hear of this.
Unfortunately, some products are excluded from discounts for various reasons, this is set out within the T&C's for discounts.
I can see my colleague had responded to your email query about this, the email response is correct.
I am sorry if this came across as abrupt, feedback will be raised where necessary.
Please accept our apology for any inconvenience caused.
Kind regards,
Chris
Thane Direct UK のレビュー
Completely inaccurate response from Thane, which is what I've come to expect from their customer service department. And I've still never received the replacement parts promised two weeks ago!
Thane Direct UK からの回答
Good Afternoon
Many thanks for your review. We responded to your email yesterday, could you please respond at your earliest convenience so we can resolve.
Kind regards
Thane UK Customer Services
Chemist Direct のレビュー
I was sent an email by Chemist Direct giving me a voucher code for my next order. When I tried to use it the website wouldn't accept it. The Customer Service department were dreadful. They kept coming up with reasons why it wasn't accepted when I proved one wrong they tried another, even though I had the offer in black and white. They clearly work to the slogan the customer is always wrong! I ended up cancelling the order and would advise anybody not to use them!
Thane Direct UK のレビュー
I recently purchased equipment which was faulty. It took many conversations for customer services to admit this and they finally told me they would send replacement parts but they never arrived!
Thane Direct UK からの回答
Good Afternoon
Many thanks for your review. We are sorry to hear that there was an issue with your order. I have looked into this and can confirm that the replacement parts have been sent out to you and are currently within the Royal Mail network. There was initially an issue with locating your order as you had entered the incorrect email address on your online order. This was entered as .co.uk rather that .com so we could not locate your order from your email to us. I have now corrected your email address on your order.
If you require any further assistance, please do not hesitate to contact us.
Kind regards
Thane UK Customer Services
ChemistDirect.co.uk のレビュー
What makes your courier think it's a good idea to throw my parcel over a 6ft gate onto a concrete patio???
ChemistDirect.co.uk からの回答
Good Morning,
Thank you for your review.
I am very sorry to hear that your delivery was not complete as expected. I can see that you have already contacted our customer care team in relation to this and we confirmed we would provide this feedback to the delivery provider.
Please accept my apologies for the situation.
Kind regards,
Joshua.
Garden Street のレビュー
Telephoned to arrange delivery and I selected a date 3 weeks later to give plenty of notice. After waiting in there was no delivery made by early afternoon so I called the number. The woman promised to call me back in 10 minutes, 90 minutes later after hearing nothing I called back and she told me they had decided to change the delivery date to 4 days later without even telling me!!! Completely unacceptable!!
ChemistDirect.co.uk のレビュー
After being a customer for many years I now go on to place an order and there is an IT issue with my account. I wanted to place an order but can't so I've gone elsewhere.
ChemistDirect.co.uk からの回答
Good afternoon Mr Davis,
I have tried to give you a call this afternoon, but there was no answer.
I am sorry we are having issues with your account, we have got our IT looking into it for you and there are other ways to place your order in the meantime.
I have sent you an email also.
Kind regards,
Olivia
ChemistDirect.co.uk のレビュー
I have used Chemist Direct for many years. Whilst there has been the odd problem which have usually been courier problems they have always made every effort to solve them quickly.
ChemistDirect.co.uk からの回答
Good morning Mr Davis,
Thanks for your 5* review and comments, we appreciate your feedback!
Have a great day!
Sadie
Chemist Direct
ChemistDirect.co.uk のレビュー
An item was out of stock so the whole order was put on hold. Then when I cancelled the item and said the other items were urgent the sales member didn't respond and there was no urgency attached to the order. Not good customer service!
ChemistDirect.co.uk からの回答
Good Afternoon Mr Davis,
I had tried to contact you today but unfortunately I had missed you.
I have sent you an email to discuss this matter further in hope that this is now resolved for you.
Kind Regards,
Chemist Direct- Shaz
Assured Pharmacy のレビュー
I had a problem with an order and they couldn't have been more helpful in solving the problem.
Assured Pharmacy のレビュー
I thought I ordered 20mg but 10mg were sent! When I tried the online chat they weren't interested!!
Assured Pharmacy からの回答
Hi,
I am really sorry to hear this! I have sent this to our pharmacy team to investigate ASAP! We will be in touch tomorrow.
We are so sorry for any inconvenience and we thank you for taking the time to leave a review.
Assured Pharmacy
ChemistDirect.co.uk のレビュー
Good service and quick delivery. Regular good offers and discounts.
ChemistDirect.co.uk からの回答
Good afternoon Mr Davis,
Thanks for your review and comments, we appreciate your feedback!
Have a great day!
Sadie
Chemist Direct
ChemistDirect.co.uk のレビュー
It wasn't delivered to my address and it was left to me to go and look for it rather than the courier correcting their error!!
ChemistDirect.co.uk からの回答
Good Afternoon Mr Davis
Thank you for your review
I am very sorry I have been unable to reach you via telephone today
I do hope this is now resolved to your satisfaction via an email which has been sent to you
If you require any further assistance, please do not hesitate to contact us:
https://www.chemistdirect.co.uk/contact
Kind Regards
Chemist Direct-Josh
ChemistDirect.co.uk のレビュー
I have ordered an item twice in about 4 weeks and both times the website has said it was in stock but after the order was placed it was in fact out of stock!! The website is not updated and it is a lottery as to whether you are going to get what you ordered!!
ChemistDirect.co.uk からの回答
Good Afternoon Mr Davis,
Thank you for sharing your review with us.
We are so very sorry there was delay with your order.
According to our system the order number you have provided was ordered and dispatched on the same day and delivered the next working day.
Please can you contact me on chloe.jarrett@chemistdirect.co.uk so we can assist you with this issue. We would really like to resolve this for you.
Kind Regards,
Chemist Direct
Pharmacy2U Ltd のレビュー
You sent me an email saying to log on to get a message but your system wouldn't let me in! I emailed several times about this but you never replied!
Pharmacy2U Ltd からの回答
Good Morning
Thank you for your review.
I am sorry to hear you are having problems logging on to your account with us, you maybe logging into the wrong part of the website.
If you go to our home page, click on the Online Doctor tab and login from here. Alternatively, you can call us on 0113 2650222 and we will be happy to help you navigate through the website.
Please can you check the email address you are sending your emails to, as I have searched our database and I am unable to find any emails from you at our email address support@pharmacy2u.co.uk.
Once again I am sorry you are unhappy with our service so far and hope my explanation will help for future orders.
Kind regards
Pharmacy2U
