Very unethical property management…
Very unethical property management company. They are threatening our family (with two young children) with legal action to enforce payment for charges for which they never issued any invoices. When we contacted them to request copies of the invoices, they insisted that the only way to access them is through their platform, which costs over £300 per year. Despite repeated requests, they have refused to provide even a simple PDF invoice. Instead, they continue to threaten legal proceedings and demand exorbitant legal fees.
In their response below, they will likely claim that letters were sent by post. If so, we would welcome them providing any evidence of this. We have never received any such letters. If they were sent, there should be some form of proof of delivery or receipt.
Alternatively, the matter could easily have been resolved by sending a simple email with the invoices attached, or even a brief message outlining the amount due and payment timeline. No such communication was ever received. The only emails we received from them were requests to sign up to their paid platform in order to access our documents.
This situation is particularly frustrating as we have maintained a clean payment record with previous property management companies for the past seven years. The issue only arose after this company took over management of the building last year.