Mrs C Doggett

Thank you, Mrs Doggett, for your review! We're glad Liam provided excellent broadband support. 🌟🚀

Hello

I sincerely apologise for the confusion and inconvenience caused regarding the Equisafety Waistcoat. I understand your frustration, as the product you received did not meet your expectations based on the information provided.

I am truly sorry for the misinformation you were given regarding the writing on both the front and back of the waistcoat. I can completely understand why this was problematic for you, especially in terms of visibility for oncoming traffic.

We are committed to providing accurate information and will review this matter internally to ensure it doesn't happen again.

Kind Regards

VioVet

Thank you for the wonderful review! We’re so glad we could fulfill your order, even with the tight timing, and that the hamper and salmon were a hit with the recipients. It’s great to hear they were so pleased! We truly appreciate your feedback and look forward to helping you with future orders.
Best regards
Chloe

Hi Mrs Doggett, thanks for leaving a review.

I'm sorry about the issues with your gas meter appointment.

I've sent you an email asking for your account information as I'd like to have a look into this myself and see what I can do.

Thanks,
Fionn

***UPDATE 30/10/2024***

Thanks for responding to my email, Mrs Doggett.

I've recorded a complaint on your account about this, you can find our Complaints Handling Procedure here: https://www.ovoenergy.com/feedback & our Complaints Handling Statement here: https://bit.ly/3DcsZdj. Sadly, we aren't communicating with the gas meter, this issue requires a meter exchange to resolve. You can book an appointment without calling us by getting in touch via WebChat here: https://help.ovoenergy.com/ (Monday to Friday, 8am to 6pm, and Saturdays, 8am to 2pm), or by messaging our WhatsApp service on 0330 175 9695.

Thanks,
Fionn

Hi Mrs Doggett, thank you for taking time to provide a review. We are always delighted to hear from customers who have been pleased with our products and service. We will pass your comments on to the team at Hotter.

So sorry for the initial issues with Royal Mail. Normally they are incredibly efficient in comparison with other couriers we have used over the years. Sadly though, now and again, a parcel will go astray and we are not informed of this until contacted by the customer....and thereafter have to wait a minimum time for them to attempt to "find" it and subsequently open a claim for it. So Very frustrating.

Hoping you're happy with everything now it has eventually arrived.

Wishing you a very pleasant weekend.

Snuggy Hoods

Hi,

Thank you for your review.

I am sorry that the boots you received were the incorrect size.

I can see that my colleague has been in contact and asked if you can end in some photos, this is so that we can check with the warehouse to ensure we do not have a sizing issue and that any replacement pair sent out are correct. Please do come back to us with the photos so that we can resolve this for you.

Apologies for the inconvenience.

Laure - Customer Experience, Rideaway