Andrew Merritt

Initially I found the bank to be very good..easy to set up and use.
The payments when overseas was excellent, also sending money to friends.
However, I noticed that I was charged x 2 for the same transaction. I queried with the merchant ( tesco ) who assumed me that they only had received the money x1...also that monzo do this a lot!!
So monzo eventually put the money back in my account..but only because I spotted the error and contacted them.
There was no apology, no explanation.
So I have closed the account and would advise all monzo users to watch them like hawks...
Was it an error..or theft?
Who knows, but they did nothing to reassure me..and they have done this many times to others.

Nationwide provide travel insurance as a feature, included for customers who chose the nationwide flexplus bank account.
They claim to allow claims for customers who have lost money for holidays, due to covid 19.
They actually have the temerity to boast about it onthe front page of their website.
When I tried to claim though, I was turned down ( after waiting for a month) .
Apparently the statement ( allowing claims for cancellations due to FCO not allowing travel to France)..is not binding...only in place as a hook, making customers feel confident in nationwide...
They are fraudulent, duplicitous charlatans..and they should not be free to operate as a fit and proper financial institution...they utterly shameful, disgraceful and lack integrity..they do not deserve the one star rating..but zero stars was not an option, unfortunately.

great service and really helpful staff...super low price and lower than usual daily charge...a happy gulf customer!