HU

HUGO

英国

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Travel Club Elite のレビュー


5つ星のうち5の評価

Deana was as always amazingly helpful…

Deana was as always amazingly helpful and patient!

2026年3月7日

Travel Club Elite からの回答

Dear Hugo,

Thank you so much for your excellent 5-Star review of Travel Club Elite You say, ‘Deana was, as always, amazingly helpful and patient!’ - We truly appreciate your feedback & for sharing your positive experience. Our customer service for your satisfaction is our top priority & your review reaffirms the hard work we put in every day. Also, reviews such as yours are so helpful for others in deciding where to book.

Thank you also for your continued loyalty, with many previous bookings & for putting your faith in me to create the perfect tailor-made itinerary for you, to the Land of Serendipity – Sri Lanka!

I really enjoyed researching and bringing together all the elements of this incredible journey. You’re in for an experience filled with unforgettable moments — from exploring vibrant Colombo, including the beautifully restored 17th century hospital with its sweeping views over the harbour, to discovering the remarkable Rock Caves of Dambulla and the ancient 11th–12th century ruins of Polonnaruwa, Sri Lanka’s second capital.

With wildlife encounters, superb cuisine on food tours & stays in some of the country’s finest hotels, this adventure promises memories you’ll treasure long after you return.

Travel Club Elite is so proud to be a leading ambassador for Cox and Kings Worldwide - one of the most respected & professional touring operators. As you have travelled with them before you will know they provide the most marvellous touring experiences.

We’d be so grateful if you will be kind enough to let your social circle know of your experience & may we remind you of our referral program, where you (& they!) can earn M&S vouchers? - https://travelclubelite.com/refer-a-friend/

We’re sure you’ll enjoy the most wonderful trip & in the meantime, we wish you,

Happy touring! 😊

Kindest regards,
Deana.

Randies のレビュー


5つ星のうち5の評価

Superb quality and amazing comfort.

Superb quality and amazing comfort.
The service and communication go way beyond the norm
Totally recommend

2021年12月30日
自発的なレビュー

Randies からの回答

Thank you for your fantastic review Hugo. We are hugely appreciative and so glad your Randies experience has been so wonderful 🙌

Travel Club Elite のレビュー


5つ星のうち5の評価

Excellent personalised service

Excellent personalised service. Nothing is too much

2021年5月6日

Travel Club Elite からの回答

Dear Hugo

Thank you so much for your wonderful 5-star review of Travel Club Elite. You say you had ‘Excellent, personalised service’ & that ‘nothing is too much’. All this is music to our ears & we’ll be doing our best to maintain that level of service in future.

I really enjoyed working on both of your tailor-made trips to both Argentina with your friends & then your Sri Lanka Family Holiday. Both fascinating destinations, which are probably on the ‘must-see’ list of most travellers.

You’re travelling with Cox & Kings, one of our favourite world-wide Tour Operators, with a quality & service ethos to match our own. As you’ve enjoyed previous trips with them, you know you are going to be in good hands.

It is always so gratifying & build relationships with returning customers & I share the excitement & anticipation of these once in a lifetime experiences.

I am sure you will have a fantastic holiday & I look forward to hearing all about it upon your return & to helping you with many more trips to come.

In the meantime I wish you Happy Travelling! 😊

Best wishes,

Deana,

Scotts of Stow のレビュー


5つ星のうち1の評価

Keep well clear

For the time being I suggest that you do not make any orders with Scotts of Stow.

We received their catalogue with an introductory 'cheque' offer. We tried several times to order a filing cabinet on line however the 'cheque' code was not recognised. We then called the order line and again the 'cheque' code was not recognised. A day later we were called back and it was explained that the 'cheque' code was indeed a widespread error and the discount was then applied manually to the order.

The cabinet arrived by Hermes today - it is a total flat pack which is not explained in the product description.

We immediately opened the box and started unpacking. Two of the first pieces unpacked were already broken beyond repair which makes the whole cabinet useless.

We called customer services at 11.30 am only to receive an answer phone message that customer services was closed and only open between 9am and 5pm!

We then called the order line to be told that the entire computer system has been 'down' for several days and therefore nobody is in a position to help. We were told that our enquiry/complaint would be passed over to customer services but we would have to wait up to 7 days for a response as they are currently extremely busy dealing with a backlog of complaints!

It was explained that when customer services do get in contact we will need to repack the cabinet and sent it back to Scotts of Stow who will then issue a replacement or refund. We enquired whether Scotts of Stow will organise and pay for the courier but it appears not.

Unfortunately Scotts of Stow prove that if you buy cheap, you pay twice.

2021年1月28日
自発的なレビュー

Watchfinder のレビュー

Travel Club Elite のレビュー


5つ星のうち5の評価

Delightful

Delightful, efficient, understanding and patient.

And, last but not least, all at the best price available.

2018年1月23日
自発的なレビュー