Wayne Gaskell

My wife registered for Dogs Trust and enquired about a dog we were interested in. They told us they'll consider what dog we like, but they match us (which is just bizarre). Surely as someone looking to give a dog a good home we get to pick which suits our needs. Anyway after a few more conversations and phone calls to say we're interested in a particular dog they said they'd bare us in mind. Yesterday we come across advert in the local newspaper for the ACTUAL dog we had expressed interest in .. Seriously what on earth ? So clearly this would have gotten a lot of interest and now the dog is being re-homed. How can you advertise a dog to then say you can't choose one and we choose for you. We will not be using Dogs Trust in the future.

I ordered some insulation with Celtic Sustainables. The process was seamless and straight forward. I had a few issues with delivery, but this was at the courier side, the team were so helpful in chasing the courier and arranging delivery times whilst constantly keeping me up to date with progress. They certainly went above and beyond. Thank you.

Updated.. We purchased what i think were some semi-expensive chairs from Aluxo. They arrived, one leg missing the chrome covering, fabric faulty on two of the chairs. Emailed numerous times to get a replacement leg and agreed a part-refund. After some back and forth customer service did focus on our issues and we now have the issues resolved and a full suit of chairs looking good against our new dining table.

I bought four items in the sale—three pairs of trousers and one pair of shorts. The discount was great, and the ordering process on the website was very straightforward. However, the delivery took quite a while, arriving after nine days. I’m not sure whether the items were dispatched from a local depot or shipped from overseas.
When they arrived, the quality felt a bit inconsistent. Two of the trousers were quite stiff and rough against the skin. Unfortunately, I had to return all the items due to sizing issues. Everything was too short—even the shorts, which rode up the leg more than expected. It’s frustrating that such a large company doesn’t offer longer leg options, especially when many other retailers do.

I visited Corkills VW Wigan in November after asking for a detailed interior‑focused video. The video was low quality, didn’t show close‑ups, and I was told the interior was “fantastic.” In person. It was well below expectations.

They agreed to put things right as i had travelled 3hrs by train to view the car, but it took two weeks of chasing and the communication was patchy (some helpful input from the Sales Manager, but overall not positive).

I then had to return the vehicle to get a mis‑aligned door sorted (missed as part of the check). On collection there were fresh scratches/scuffs across two panels, and I was advised to try T‑Cut and buff myself—not acceptable for a main dealer who were responsible for the scratches in the first place. The driving mode button fault on the test drive turned out to be a loose connection, which should have been caught before sale. Despite four requests, I still haven’t received the multi‑point check output. I found loose interior panels under the footwells and sides, and my requests to inspect brakes/callipers for sticking were ignored at the time of getting the door fixed
As it’s a 5‑hour round trip for me, I tried to get support locally, but was told by Corkills that so they wanted the car back with them as “VW dealers make it difficult for each other,” which doesn’t inspire confidence for the remaining 11 months warranty. I am left with A/C issues, battery issues as well as the AdBlue top up appearing after 3 weeks.

Summary: I wouldn’t purchase from Corkills again. Pre‑sale checks felt under par, communication and aftercare were poor, and I didn’t feel the team took ownership of the problems. A more thorough pre‑delivery inspection, timely documentation, and proactive fixes would have made a big difference.

The whole experience has left me deflated and i really got the impression they were not invested in customer care.

Clearly the average score for this shows how poor this product really is. And how they can justify the price they charge for this... it's unethical

Our experience with Wren Kitchens has been full of frustrations from start to finish. The first major issue was the lack of communication from the Carlisle branch. I had to chase repeatedly for the final design and payment link just so we could get a delivery date. From 16th April to 21st May, it took 35 days just to place the order, which is ridiculous for a company of this size.

When the kitchen finally arrived, the problems continued. Multiple items were damaged on delivery, followed by roughly seven additional deliveries due to further damaged components. Wren also got the measurements wrong for a corner section, despite me providing clear evidence, and initially tried to charge us for the alternative units — something that was only resolved after more back-and-forth.

We then had even more issues with the ducting unit supplied with the induction hob, which turned out to be incompatible. After many emails, they refunded it and I sourced the correct one myself within a few days. Another unnecessary delay.

From the first delivery on 19th June to the final resolution on 20th September, the whole saga lasted 93 days. What goes unseen in that timeline is the additional cost of coordinating tradespeople around repeated delays, the extended time needed to get the kitchen fitted, and the overall stress of trying to project-manage mistakes that shouldn’t have happened in the first place. Wren seem to have no appreciation for the level of disruption their poor service caused.

To add to it all, the quality of the kitchen has been disappointing. The wrapped MDF is far too prone to scratches and dents, and the Matt Emerald Green finish is a fingerprint magnet. You would think this would be a key consideration in the design stage.

Overall, while the kitchen looks good from a distance, the experience, quality, and customer care have not lived up to expectations — hence the 2-star rating.

I recently bought a used car from Motor Match Chester and unfortunately had to trigger my Consumer Rights to return it due to multiple faults that appeared almost immediately. One of the major issues was a significant water leak, despite me specifically questioning the damp smell on the day of viewing and being told it had “never leaked.” This turned out not to be true.

My biggest disappointment wasn’t just the faults, but the way the situation was handled. The manager showed no empathy, and I was made to feel like an inconvenience rather than a customer with a genuine problem. Despite several requests for a call, all communication was pushed through email and passed between different people.

Some parts of the process were handled adequately, which is why this is a 2-star review. However, the lack of honesty, the poor management, and the fact that I received no genuine apology or explanation for selling a car with clear existing issues has left me extremely frustrated.

The company showed no appreciation for the stress and inconvenience this caused me. Because I part-exchanged my old vehicle, I am now left without a car, making it far more difficult to view alternatives. I also had to cover the cost and time of returning the faulty car myself.

Overall, a very disappointing experience that could have been handled far better with transparency, ownership, and basic customer care.

Really under-handed tactics. I used this service to modify a PDF and chose the one-off payment option, i then had a call from the bank to say they blocked an unrecognised payment which was this site trying to take £49 which i did not sign up to and agree.

The amount of selection on Wayfair is great and the ordering pretty simple and straight forward. 3 stars is average which i think reflects some of the quality of products they sell. I feel they are not made to last and the returns process is pretty legacy, in my experience with them they only provided a printed return label so meaning i have to go out to a shop to get it printed, QR code is the way forward these days. Wayfair need to improve processes.

My review is not on the recovery service but rather the cancellation process. I cancelled within the 14 days notice, but RAC charged me £25 an arrangement and cancellation fee which is very poor as i'm confident the process is automated. Either way being charged 25% of the total value of the policy to cancel has left me with a negative experience with RAC. To me that is not 'good' service

Not great, the whole processing of orders is long added to them cancelling one of the items, I ordered 1st October and it's still not here. Also shipment is from China so I'm not convinced this is a genuine item. I tried to cancel and they said I couldn't yet they were fast to cancel orders from me. I will not be using them again.

I've ordered from roof giant a couple of time and the process is all slick and as you'd expect from purchasing everything online. The big let down for me the delivery costs.. they are staggering. I recently put insulation into the basket and was quoted £225 for delivery.. really ? And there doesn't seem to be free delivery over a certain amount which you get from competitors. All in all it's an average experience hence the 3 stars.

We had our worktop fitted on the 25th July. The fitting was flawless. The service from Gemini has been fabulous, communicating thoroughly throughout the process. The responses from customer service were always dealt with on the same day. The prices compared to the company we got our kitchen from was excellent too, being 30% cheaper which was welcome. Apart from a missing care kit everything was 98% flawless. You can't be perfect as you need room to improve :-)) - Thank you team.

It was a pleasure dealing with Pure Adhesion and a shout out to Matthew Perry who helped and gave guidance through my many emails exchanges. I'm really happy with the service, the support and the products they supplied. The delivery was all seamless and i have nothing but positive feedback. Many Thanks

Great experience with this company. The moulding process was extremely simple and the quality of the guard I received was excellent and still has plenty of life left in it today. I ordered two, but probably only needed one. The guard itself is perhaps just teetering on the edge of being quite thick, so any advances on a slimline, but robust would be welcome. But overall great experience and customer service.

I've ordered cleverbotanics a few time and the customer service is always top notch with a nice personal touch. Ordering and payment is seamless and the product of high quality.

Great company and customer services. I made a purchase and had to return a part-order, this was flawless. I also had an issue with one of the handles we kept and they sent out a new one instantly. Certainly above and beyond and i highly recommend.

Ahh man, my experience makes me wish i hadn't purchased a Bambu Labs. I've had nothing but issues with my P1S printer, less than 80hrs use and the company is reluctant to do anything from a warranty point of view fobbing me off. The support is OK, but it gets very time consuming trying all the fixes they suggest (especially if you're not good with tech) and the main annoyance is them not reading your problem statement and either replying with wrong information or only answering one question when you asked 2 or 3.

I'm not even sure where to begin as writing down all the issues would take some time. Looking at this reviews i'm clearly a minority, but still feel i should write one.
The initial design experience was poor, the order process even worse, things getting added to the cart which were not correct after asking multiple times.
11 Items of 33 damaged on the first attempt including the Belfast sink, multiple items damaged on the 2nd delivery. Clear issues with quality control. Delivery process is poor, you have to take 2 days off work as they can't give you which day they will be delivering. Initial delivery date pushed back (even though i ordered a month in advance. Drip feeding of additional items instead of just sending all together. My experience was completely chaotic. As i write this i'm still waiting on multiple items.

The thing is that DIY Kitchens does not seem to understand the stresses this has on people when they have to co-ordinate fitters and decorators and the delays their processes cause. We have multiple items with small defects we are choosing to live with, yet DIY kitchen don't seem forthcoming in any compensation for that or the issues their processes have caused. We spent 6.5k with them which isn't huge, but not a small amount either. We have a design saved for our main kitchen later next year currently around 10k but this experience has left us thinking we may go elsewhere.