C Marshall Day

Thank you for your feedback. We’re sorry to hear about your experience and understand your frustration.

The additional information has now been sent to you, along with an explanation from Chloe regarding the delay. We sincerely apologise that this was not provided sooner, as this is not the level of communication we aim to deliver.

If you have any further questions or need any additional support, please don’t hesitate to get back in touch—we’re here to help.

Truly Dental 💙

Hello C Marshall Day,

Thanks so much for your recent feedback on your order.

We are sorry to hear that you are not happy with our service!

Our rugs are made to order, hence we have a lead time of about 1-2 weeks. We hope you have received your order and are happy with the rug in your home!

If you have any further questions or concerns, please feel free to reach out. We are happy to help!

Best wishes,
Melanie - Ruggable Consumer Care

Dear, C Marshall Day. Thank you so much for your kind review and continued support. We can't wait to welcome you back into the clinic soon! Kind Regards, Coppergate Clinic.

Good afternoon Cindy, many thanks for your patience whilst we sourced the product to complete your order.

Paul - FDS

Thank you for the positive feedback! It means a lot to us.

Dear Ms Marshall Day,

Thank you for your review and for speaking with me today. I am sorry to hear that you couldn't access your documents.

I have now amended your date of birth and emailed you your validation certificate. Please check your junk/spam email folders if it isn't in your inbox.

My apologies for the frustration caused, thank you for choosing Staysure and have an amazing holiday!

Kind regards

Yvonne

Hello,

Thank for taking the time to write such a lovely review.

We’re so pleased that Zack was able to resolve your issue so quickly.

We look forward to welcoming you back to Charlotte Tilbury soon.

Team Tilbury x

Hi Cindy,
Thank you for sharing your feedback. We sincerely apologize for the delay in your order. We can see that our team has been in contact with you trying to get your order delivered and have now shipped out a replacement to you. We regret any confusion regarding the issue regarding your adress, and want to emphasize the importance of accurate delivery details. If you have any further concerns, please don't hesitate to reach out to our customer service team.

With Love/ Team ES 🐴

Hello

We are sorry to hear of your experience with your online order. This is certainly not the service we aim to provide for our customers.

We can assure you that this feedback is reviewed by The Range to see how we may improve the customer experience.

We hope you will consider shopping with the Range in the future as we would like the opportunity to prove that this was not indicative of the service we offer.

We apologise for any inconvenience caused by your experience.

Kind regards,

Judy

Hello

I am sorry to hear that your order took longer to be received then expected. I can confirm that we advise this order will be dispatched and delivered from 3 days of the order being placed. While we appreciate that this is a broad time frame, I can confirm that a confirmation email is sent when the order has been dispatched. The courier should then be contacting you when they receive the order to confirm the exact delivery date and time with you. 

In addiition, I understand that you have advised we 'want 50 to return'. I can assure you that we do not charge customers for returning order if they are dispatched by The Range such as this order. Upon looking into this I canconfirm that a collection has been arranged for this order. Once returned back to us a full refund will be processed back to your original payment method. 

Kind Regards

Judy

Good morning,

Thank you for your review and I am sorry to learn of the experience you have had.

I can see there is an open complaint logged on your account and a member of the team will be reaching out to discuss directly.

Kind regards,

Jess
Executive Resolutions Manager