Leigh-Catherine L-c

I have been a Kroo customer for a good few years and what I experienced this weekend was completely unacceptable.
I was suddenly locked out of my account when the app stopped allowing biometric login and forced me to enter my email and password. Despite resetting my password multiple times, reinstalling the app, restarting my phone and other troubleshooting actions, I was still unable to access my account at any point.
This meant I had no access to my own money.
I then spent nearly 40 minutes on the phone Monday morning with customer support, who were also unable to resolve the issue. Despite this, I later received an email stating the issue had been “resolved,” which was simply not true.
At that point, after hours of effort and no resolution, I felt I had no choice but to close both my current account and ISA just to end the situation.
Even after closing the accounts, I then had to chase to have my remaining balance returned ( still awaiting it to hit my bank account), despite being told it would be transferred the same day.
This entire experience was unnecessarily stressful, poorly handled and showed a complete lack of joined-up support. A customer should not have to go through multiple resets, verification checks and a lengthy phone call, only to be left without access to their account and then incorrectly told the issue was resolved.
Given the time, inconvenience and distress caused, I believe appropriate compensation is warranted and I have raised this as part of a formal complaint.
I would strongly urge Kroo to review how these situations are handled, as this level of service is unacceptable for a banking provider.

⭐☆☆☆☆

I have never dealt with such an incompetent returns process in my life.
My item was misdescribed and approved for return, yet getting a usable returns label became a saga that dragged on for weeks. I repeatedly explained that I needed a QR code / Post Office printable label as I do not have access to a printer. Despite this being made crystal clear, Supplied Fashion kept sending the wrong type of label over and over again.
Broken links were resent.
Incorrect labels were sent.
Messages were clearly not read properly.
Instead of simply fixing the issue, I was forced into endless back-and-forth for something that should take two minutes to resolve.
This isn’t a one-off mistake — it’s a complete failure of basic customer service and internal communication. If you value your time, I would strongly advise thinking twice before ordering, especially if there’s any chance you may need to return an item.
A simple apology and the correct label would have avoided all of this. Instead, I got days of unnecessary stress and frustration. and I still have the item to return because of their incompetence and apathy.

I ordered over £100 worth of items from Debenhams before Christmas — a dressing table and boots — purely because they were aggressively advertising express delivery before Christmas on orders over £100. I then received confirmation emails clearly stating that both items would be delivered on December 22nd.
December 22nd arrives… absolutely nothing. No tracking. No delivery.
When I contacted customer services, I was suddenly told that the dressing table is a marketplace item and apparently “cannot ever be sent express.” That was NEVER stated clearly at checkout, yet Debenhams still happily advertised express delivery, took my money, and sent emails confirming a delivery date they clearly had no ability to meet. That is misleading at best and a breach of consumer trust at worst — and absolutely something Advertising Standards Agency and Trading Standards will be hearing about, because I have screenshots of everything.
Then came the boots disaster.
On December 22nd I was assured — in writing — that my boots were “out for delivery” and would arrive by 9pm. They didn’t. On Christmas Eve I received more tracking promising they would “definitely” be delivered that day. They weren’t. It is now well past Christmas and I still have no boots.
Then the situation somehow got worse.
I was told a delivery attempt had been made for dressing table on December 27th — it hadn’t. I have Ring doorbell footage proving nobody even came near my property. The story kept changing, the excuses got more ridiculous, and at one point I was even told the item was coming on a Sunday, only for them to later admit they don’t deliver Sundays… so they knowingly lied again.
Instead of honesty and accountability, I’ve had contradictory information, false assurances, and blatant misinformation. What should have been a simple Christmas delivery turned into a stressful, time-wasting saga caused entirely by Debenhams’ failure to do the basics: tell the truth, deliver what customers paid for, and treat people with respect.
I will be sending everything — emails, chat logs, timelines and screenshots — to Advertising Standards Agency and Trading Standards because consumers deserve better than this.
Right now, I wouldn’t recommend ordering anything from Debenhams if you value transparency, reliability, or basic competence.

I returned a faulty item on 7 January 2026 and requested an exchange. Despite this, I had to chase repeatedly for over 3 weeks before the warehouse even processed the exchange.
After that, the replacement parcel was misrouted internationally and became stuck in a depot, while I received repeated automated “out for delivery” emails for 7 days that were inaccurate. I was left to resolve the delivery issue myself with the courier, who were more communicative and helpful than The Outnet.
Throughout this process, I was promised on multiple occasions that a manager or relevant team would contact me within 24–48 hours. These promised call-backs did not happen. The lack of ownership and follow-through added unnecessary stress to an already prolonged issue.
When a goodwill gesture was finally offered, I was told on the phone that the promotional codes provided could be used on sale items. The written confirmation later contradicted this and excluded sale/clearance, bags, shoes and accessories, making the goodwill gesture largely unusable for someone who shops an outlet site specifically for sale items. The company later acknowledged that the terms were not made clear on the call but refused to honour what was said.
This entire experience has involved prolonged delays, broken promises, contradictory information and poor communication. For a retailer that positions itself as a premium designer outlet, the level of customer service was unacceptable. I would not recommend The Outnet based on this experience. Disgraceful service

Had to send a DM about an issue . However it was dealt with in an exceptionally good way by Chloe. The customer service was fabulous. Highly recommended. I will buy again most definitely

Dee was the support agent. Super helpful and very patient- got everything sorted for me. Thank you

I am in disbelief at the shocking mishandling of my pension complaint by Gallagher.

I received written misinformation via email from one of their team, falsely telling me that I could not access my pension as a lump sum due to UK legal limits. That was completely incorrect—my pension was significantly below the threshold. This misinformation caused unnecessary delays, financial disruption, and stress.

When I raised a formal complaint, Gallagher responded with a lengthy explanation about a phone call that never happened, referencing a call handler I never even spoke to. They ignored my actual complaint entirely. Despite me having clear written proof, they investigated a complaint that I never made and failed to address the real issue.

Their internal processes are clearly broken. Three separate individuals—Salina, Vicky, and now Jeanne Palmer—have failed to take accountability. I've had to escalate this to the FCA and The Pensions Regulator, and I will be contacting the Pensions Ombudsman, my MP, my Senedd Member, legal representatives, and the press if necessary.

This company cannot be trusted to manage pensions, handle complaints, or follow basic regulatory obligations. If this is how they treat serious, documented complaints about people's financial futures, I would strongly urge others to avoid Gallagher at all costs.

Very good. I have a great driver who delivers.

Diabolical company. I was insured with them for my last three mobile phones. Every two years when I upgraded I changed and/ or cancelled the policy to reflect new phone and model. Policy would adjust accordingly with price of direct debit so the other policy was cancelled and only one payment was taken out of my bank account to reflect the price of the new phone policy. In March 2023 I upgraded my phone and everything I needed to do was done accordingly for the old phone policy not to be running and the new direct debit was in place for new phone. Except they didn't cancel the old phone insurance. Despite me cancelling it. Yesterday I had an email from them about renewal for my S23 and I've just upgraded to S25 so I wanted to cancel as found another insurer for the S25. When I logged in I was very surprised to see my old S20 policy still running . Before this I had an app for this company which never once showed the S20 as still being insured since I changed phones in 2023. I emailed them and they have basically lied about it and won't refund . I called my bank and my bank have refunded it and said they were taking it out in different names too at different times. I rarely check my banking app and have electronic statements so I didn't notice it. Avoid. They are unscrupulous and scammers. Distorting company. I will be taking further action.

Very pleasant helpful lady . Love the pet club prices are cheaper was a nice experience . Cardiff store . Not listed on stores to choose from .

Great choice . Fantastic quality items. Outlet is where you can get some amazing bargains. Delivery is fast too even paying for standard delivery it more or less comes the next day. Customer service have been helpful too when I've had questions

Wonderful brands. Always a great selection. I buy often from here and I'm never disappointed. I've asked some questions to customer service about washing instructions and other things they are always polite and helpful too. Delivery is usually next day and I don't pay for next day delivery. I pay for standard yet still it arrives a day later. Brilliant service . Thanks Cruise fashion .

Delivery is fast. Usually next day even when I pay for standard delivery. Range of brands is great. Outlet prices are insane bargains. Customer service when I've needed to ask questions about orders is amazing . Love love love cruise fashion.

Fast delivery. Great prices of luxury brand fragrances I love. Recommended.

Abbey Vets Durham.
Absolutely appalling practice. I'm the spokesperson for Save Our Bully's. A campaign to raise awareness on Breed Specific Legislation and challenge the discrimination shown towards bull breeds. Plus challenge the UK government on uk American XL Bully Ban.
We have a spay and neuter fund to help XL Bully owners pay for their surgery to spay and neuter their dogs as part of the conditions of exemption.
I called yesterday to pay a donation towards neutering costs for an owner getting her dog neutered here. Receptionist would not take payment and advised the practice manager was going to contact the owner after making a decision on this. The owner reached out to me later to say Abbey Vets will NOT accept our donation to help pay towards the neutering because we aren't a " registered charity ".
As she's struggling to get funds together for it so Our donation was going to help greatly she was incredibly disappointed. The owner is also disabled.
What type of vet practice refuses to take a donation to help an owner and their dog ? This one!! Owner is very distressed and is currently looking for another vets to register her dog with. Petty and spiteful behaviour from Abbey vets. What if someone has a friend or family member call to donate to a customer's pet's bill? Will that be refused too ? As not a " registered charity ". This vet practice has shown a complete lack of empathy for their client with their dog being neutered and shown total disregard plus disrespect to a campaign made up with people who are working relentlessly to support owners and their dogs during these very difficult times. We are in a cost of living crisis aswell as the added financial and emotional burden of now owning a banned breed. Many people through no fault of their own are facing hardships and doing their very best to care for their pets. Even when help is offered financially to ease the burden Abbey Vets refused the donation. Disgraceful.

They are absolutely appalling. They are mostly lacking in communication skills and empathy over losing a pet . Apart from one manager I have spoken to. My vets have had to tell them the veterinary surgeon who euthanized my cat is too busy saving and treating animals to deal with relentless questions on the conditions my cat had before her passing. Despite him answering all they've asked and attaching her medical notes. As my vets have copied me in with each email they have sent to this ghastly company. I was on the phone Monday to them ( spoke to erica) who kept interrupting me when I was asking about my claim. I was unable to hear anything she was saying as she was talking over me. I repeatedly asked her to stop interrupting me as i was the customer not the enemy. She ( erica) hung up on me. Their staff member hung up on a bereaved pet owner! I called back and raised a complaint. I'm not happy with how that's being handled too. I had 2 remaining policies left for my other cats I asked them to cancel both. They only cancelled one . Yet more incompetence and lack of listening to the customer. I had to call back again and said it was extra stress for me due to their incompetence. I was hung up on again this time by Lorraine. I haven't been abusive nor have I been threatening. I've been a customer who's asked questions about the claim and I've been treated absolutely appallingly by their staff. Their emails to my vets are harassment as far as I'm concerned. Insure your pets elsewhere. I have seen some pretty bad posts on social media about this company and how they treated other pet owners. Plus a Facebook group to take legal action against them as they are not adhering to regulations with claims. Also saw that some vets won't even take direct payment from them as they take so long to pay. Appalling claims are taking 6 to 8 weeks. Yet on their phone recorded message it says 4 weeks. Other insurance companies take days to pay in some cases. There is absolutely no excuse. My complaint reference is below. They are sickening. All my claims are declined. There is a Facebook group set up to take legal action.

The Cardiff club is my 2nd home. Absolutely love the facilities. Feels like one big happy family when I interact with the team there. The outdoor pool refurbishment and redesign is incredible. Ian and his team are amazing. I'm proud and lucky to be a member of David lloyd Cardiff.

Fast delivery . Great item . Really pleased with the cap. Vibrant colour and comfortable to wear.

I love that there are lots of products suitable for vegans. I'm currently cutting out lots of sugar in my diet and I'm loving this can be done easily with swaps from skinny food co

The staff were amazing. Super helpful . From enquiry to delivery
Sam. Asra. Saira and the men who delivered delving from North England to South Wales on busiest day of year on roads December 23rd 2022
Absolutely delighted with my vehicle.