Dear Madam,
Thank you for getting in touch with us. Afibel would like to offer our sincere condolences to the family and our sincerest apologies for the frustration and inconvenience that this matter has caused.
We take great pride in offering an excellent service and I am sorry that the continuation of our mailings has caused you and your family distress.
Unfortunately, as there has been no information left on your review in reference to your mothers account, I have been unable to investigate this matter further and locate your email correspondence before responding to your review or attempting to contact you.
In order for us to look into this further, we would appreciate that you get in touch with us by telephone in 0330 123 1293 at your earliest convenience with her information so that we can locate her account and assure that her details have been removed.
I am sorry for any further inconvenience or distress that this may cause, however we hope to hear from you again soon and resolve this as soon as possible.
Should you have any queries, please do not hesitate to contact our Customer Service Team, Monday to Saturday, 8am to 7pm on 0330 123 1293.
Kind Regards,
Christine
Head of Customer Contact