Marilyn Dromgoole

Consumers should know that IHG takes NO responsibility for their Franchise Hotels. Due to a computer glitch I was double billed for a night's stay at the Holiday Inn Express. IHG DID NOTHING! This was an expensive lesson to me to check the reviews of hotel corporations BEFORE I book a room. They are crooks! I mean REALLY unethical. No wonder so many bad reviews.

The young lady who helped me was STELLAR! You are truly lucky to have such a helpful, articulate, and pleasant employee on your team!!!